Customer satisfaction and switching behavior in Saudi Islamic banks: an exploratory study

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Customer satisfaction and switching behavior in Saudi Islamic banks: an exploratory study

Investigating Islamic banks customer satisfaction and switching behaviour is imperative for the Islamic banking industry because it could assist in explaining the level of relationship between Islamic banks and their customers. Accordingly, the present study is aimed at examining customer satisfacti...

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Bibliographic Details
Main Authors:	Abduh, Muhamad, Altwijry, Othman Ibrahim
Format:	Article
Language:	English
Published:	IIUM Institute of Islamic Banking and Finance 2013
Subjects:	BP173.75 Islam and economics HG1501 Banking
Online Access:	http://irep.iium.edu.my/35068/ http://irep.iium.edu.my/35068/1/17-32-1-SM.pdf

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