Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective

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Internet technology, CRM and customer loyalty: customer retention and satisfaction perspective

Bibliographic Details
Main Authors:	Nikhashemi, Seyed Rajab, Paim, Laily, Haque, A. K. M. Ahasanul, Khatibi, Ali, Tarofder, Arun Kumar
Format:	Article
Language:	English
Published:	IDOSI Publications 2013
Subjects:	HF5001 Business. Business Administration T58.5 Information technology
Online Access:	http://irep.iium.edu.my/34480/ http://irep.iium.edu.my/34480/1/Internet_Technology%2C_CRM_and_Customer_Loyalty_Customer_Retention_and_Satisfaction_Perspective.pdf

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