University-community engagement towards sustainable development: the perceptions of alumni
This paper aims at reporting on perceptions of the alumni of International Islamic University Malaysia (IIUM) on the quality of various services they received from the university. Being part of the community and major stakeholder of the university, alumni play an important role in supporting univers...
| Main Authors: | , , , |
|---|---|
| Format: | Proceeding Paper |
| Language: | English English |
| Published: |
2012
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/34010/ http://irep.iium.edu.my/34010/2/CONFERENCE_AT_THAILAND.pdf http://irep.iium.edu.my/34010/1/PAPER_FOR_CONFERENCE_IN_CHIANG_MAI.pdf |
| _version_ | 1848780842796580864 |
|---|---|
| author | Abdul Rahim, Adibah Ibrahim, Haslina Awang Abd. Rahman @ Jusoh, Amilah Abdullah, Nur Anisah |
| author_facet | Abdul Rahim, Adibah Ibrahim, Haslina Awang Abd. Rahman @ Jusoh, Amilah Abdullah, Nur Anisah |
| author_sort | Abdul Rahim, Adibah |
| building | IIUM Repository |
| collection | Online Access |
| description | This paper aims at reporting on perceptions of the alumni of International Islamic University Malaysia (IIUM) on the quality of various services they received from the university. Being part of the community and major stakeholder of the university, alumni play an important role in supporting university relevance to the society and its sustainability development. Therefore, they have to engage with the university in the hope that such engagement would contribute positively to sustainability of the university. With some years of experience, alumni can suggest how operations of services in the university could be better improved to create a supportive positive learning experience for future students. This paper seeks to highlight the alumni perceptions on the quality of services rendered by the university from three dimensions, namely, academic service quality, administrative service quality, and facilities service quality. By identifying some perceptions and comments from alumni, it is hoped that this paper can serve as a guide for the university to improve and increase its quality of services. |
| first_indexed | 2025-11-14T15:40:06Z |
| format | Proceeding Paper |
| id | iium-34010 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English English |
| last_indexed | 2025-11-14T15:40:06Z |
| publishDate | 2012 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-340102014-12-15T04:16:16Z http://irep.iium.edu.my/34010/ University-community engagement towards sustainable development: the perceptions of alumni Abdul Rahim, Adibah Ibrahim, Haslina Awang Abd. Rahman @ Jusoh, Amilah Abdullah, Nur Anisah L Education (General) This paper aims at reporting on perceptions of the alumni of International Islamic University Malaysia (IIUM) on the quality of various services they received from the university. Being part of the community and major stakeholder of the university, alumni play an important role in supporting university relevance to the society and its sustainability development. Therefore, they have to engage with the university in the hope that such engagement would contribute positively to sustainability of the university. With some years of experience, alumni can suggest how operations of services in the university could be better improved to create a supportive positive learning experience for future students. This paper seeks to highlight the alumni perceptions on the quality of services rendered by the university from three dimensions, namely, academic service quality, administrative service quality, and facilities service quality. By identifying some perceptions and comments from alumni, it is hoped that this paper can serve as a guide for the university to improve and increase its quality of services. 2012 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/34010/2/CONFERENCE_AT_THAILAND.pdf application/pdf en http://irep.iium.edu.my/34010/1/PAPER_FOR_CONFERENCE_IN_CHIANG_MAI.pdf Abdul Rahim, Adibah and Ibrahim, Haslina and Awang Abd. Rahman @ Jusoh, Amilah and Abdullah, Nur Anisah (2012) University-community engagement towards sustainable development: the perceptions of alumni. In: International Conference on University-Community Engagement for Empowerment and Knowledge Creation (UCEC 2012), 9-12 January 2012, Chiangmai, Thailand. (Unpublished) |
| spellingShingle | L Education (General) Abdul Rahim, Adibah Ibrahim, Haslina Awang Abd. Rahman @ Jusoh, Amilah Abdullah, Nur Anisah University-community engagement towards sustainable development: the perceptions of alumni |
| title | University-community engagement towards sustainable development: the perceptions of alumni |
| title_full | University-community engagement towards sustainable development: the perceptions of alumni |
| title_fullStr | University-community engagement towards sustainable development: the perceptions of alumni |
| title_full_unstemmed | University-community engagement towards sustainable development: the perceptions of alumni |
| title_short | University-community engagement towards sustainable development: the perceptions of alumni |
| title_sort | university-community engagement towards sustainable development: the perceptions of alumni |
| topic | L Education (General) |
| url | http://irep.iium.edu.my/34010/ http://irep.iium.edu.my/34010/2/CONFERENCE_AT_THAILAND.pdf http://irep.iium.edu.my/34010/1/PAPER_FOR_CONFERENCE_IN_CHIANG_MAI.pdf |