Service quality: Implications for management practice in higher education institution (off-site campus: students)
The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and exami...
| Main Authors: | , , |
|---|---|
| Format: | Monograph |
| Language: | English |
| Published: |
s.n
2012
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/33137/ http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf |
| _version_ | 1848780693120745472 |
|---|---|
| author | Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni |
| author_facet | Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni |
| author_sort | Hamedon, Siti Rohimi |
| building | IIUM Repository |
| collection | Online Access |
| description | The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing |
| first_indexed | 2025-11-14T15:37:43Z |
| format | Monograph |
| id | iium-33137 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:37:43Z |
| publishDate | 2012 |
| publisher | s.n |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-331372015-05-18T02:06:41Z http://irep.iium.edu.my/33137/ Service quality: Implications for management practice in higher education institution (off-site campus: students) Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni L Education (General) The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing s.n 2012-03-01 Monograph NonPeerReviewed application/pdf en http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf Hamedon, Siti Rohimi and Saad, Nurulwahida and Nik Idris, Nik Ruzni (2012) Service quality: Implications for management practice in higher education institution (off-site campus: students). Research Report. s.n, Kuala Lumpur. (Unpublished) EDW B11-047-0525 |
| spellingShingle | L Education (General) Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title | Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title_full | Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title_fullStr | Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title_full_unstemmed | Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title_short | Service quality: Implications for management practice in higher education institution (off-site campus: students) |
| title_sort | service quality: implications for management practice in higher education institution (off-site campus: students) |
| topic | L Education (General) |
| url | http://irep.iium.edu.my/33137/ http://irep.iium.edu.my/33137/ http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf |