A knowledge management approach to citizen relationship management in e-government context

QR Code

A knowledge management approach to citizen relationship management in e-government context

With globalization, the Internet and increasing demands from citizens,governments around the world are pressured to serve citizens and businesses electronically thus to adopt policies that reduce bureaucracy and be agile to changes in structure. This entails that the electronic government that has b...

Full description

Bibliographic Details
Main Authors:	Norshidah, Mohamed, Nor Shahriza, Abdul Karim, Mohamed Razi, Mohamed Jalaldeen
Format:	Article
Language:	English
Published:	The Social Sciences Reserach Society 2013
Subjects:	ZA4050 Electronic information resources
Online Access:	http://irep.iium.edu.my/31739/ http://irep.iium.edu.my/31739/1/IJeBusi_%26_eGov_%282013%29.pdf

Similar Items

Measuring employee readiness for knowledge management using intention to be involved with KM SECI processes
by: Nor Shahriza , Abdul Karim, et al.
Published: (2012)

Gender difference effects on contributing factors of intention to be involved in knowledge creation and sharing
by: Mohamed Jalaldeen, Mohamed Razi, et al.
Published: (2014)

Organizational factors, perceived acceptance and behavioral intention as dimensions of knowledge management readiness
by: Mohamed Razi, Mohamed Jalaldeen, et al.
Published: (2014)

Influential factors of KM process adoption: A social-technological based approach
by: Nor Shahriza, Abdul Karim, et al.
Published: (2012)

The implementation of collaborative network for innovation process in higher education institutions (heis): a knowledge management perspective
by: Selamat, Md. Hafiz, et al.
Published: (2006)

Implication of knowledge management in disaster recovery: in Malaysian context
by: Udin, Md Nessar, et al.
Published: (2011)

The role of culture: a successful knowledge creation (KC) and knowledge sharing (KS) within higher education institutions
by: Fakhri, Nurul Fahimah, et al.
Published: (2015)

Background of knowledge management in non government organizations
by: Abdul Ghafir, Rifhan, et al.
Published: (2011)

Non government organizations and knowledge management: state of the art
by: Abdullah Hassan, Nuha, et al.
Published: (2011)

An Integrated Approach in Risk Management Process for Identifying Information Security Threats using Medical Research Design
by: Ahmad, Rabiah
Published: (2012)

The application of knowledge management for e-learning to distribute Islamic knowledge and fatwa
by: Alfatiri, Fauzan, et al.
Published: (2011)

A model of knowledge management readiness and its contributing factors
by: Mohamed Jalaldeen , Mohamed Razi
Published: (2014)

Digital Records Management System and Firm’s Resilience in the Mainstream Media Industry
by: Don-Solomon, Amakiri, et al.
Published: (2024)

Interface characteristics, perceived ease of use, perceived usefulness and intention to use UUM e-library
by: Nik Mohd Baidzani Haddad, Ibrahim
Published: (2017)

Proposing a framework for evaluating information quality of mobile interface design for electronic government services
by: Zamzami, Ikhlas F., et al.
Published: (2011)

Design and development of intelligent knowledge discovery system for stock exchange database
by: Md. Sap, Mohd. Noor, et al.
Published: (2005)

A semantic framework for discovering casual relationships
by: Amaal Saleh, Hasan Al-Hashimy
Published: (2015)

Implementation of knowledge management system for the support of non government organizations: research model & framework
by: Abd Kareem, Salihatun Nisa', et al.
Published: (2011)

Langkah-langkah untuk deposit rekod ke dalam UTM-IR
by: Mohamed Jong, Kamariah
Published: (2007)

Issues in knowledge management
Published: (2011)

The development of multi-agent system for biological information retrieval from heterogeneous distributed data and knowledge sources
by: Mat Yatim, Safie, et al.
Published: (2006)

Information technology approaches to knowledge management in various organizations
by: Achmad Maulana, Fajri, et al.
Published: (2011)

E-CRM features in the context of airline e-ticket purchasing: a conceptual framework
by: Ismail, Nor Alina, et al.
Published: (2013)

Managing tacit knowledge among knowledgeable workers
by: Noordin, Mohamad Fauzan, et al.
Published: (2011)

Integration of knowledge management in human resources management activities
by: Abdullah, Rohaimi, et al.
Published: (2011)

Information governance and dark data management
by: Zulhuda, Sonny
Published: (2015)

Knowledge management software in organization
by: Abdulroseh, Kairo, et al.
Published: (2011)

Knowledge management best practices
by: Zakaria, Noor Azura, et al.
Published: (2011)

Knowledge management strategic plan
by: Zakaria, Noor Azura, et al.
Published: (2011)

Knowledge management and knowledge sharing: a literature study
by: Ali, Hindh, et al.
Published: (2011)

Knowledge management strategies to encourage knowledge sharing in Maldives
by: Ali, Hindh, et al.
Published: (2011)

Digitization of Arabic materials in IIUM Library : challenges and problems
by: Abdullah, Sarifah, et al.
Published: (2006)

Information hiding using steganography
by: Mohamed Amin, Muhalim, et al.
Published: (2003)

Experimental evaluation of hybrid software engineering methodology for embedded firmware development on intelligent mobile robot
by: Abang Jawawi, Dayang Norhayati, et al.
Published: (2004)

Knowledge management system for disaster case
by: Abdullah Hassan, Nuha, et al.
Published: (2011)

Cases in knowledge management & infomation retrieval
by: Othman, Roslina, et al.
Published: (2011)

The key elements of knowledge management system in NGOs
by: Abd Kareem, Salihatun Nisa', et al.
Published: (2011)

Information technology with knowledge management: the challenges and the benefits
by: Achmad Maulana, Fajri, et al.
Published: (2011)

Roles of knowledge management in ensuring the quality of higher education
by: Ahmed Almaadeni, Aziz, et al.
Published: (2011)

Knowledge management: interpretation from qur'anic verses
by: Hassan, Azizah, et al.
Published: (2011)