Human resource development in Asia: capitalizing on human expertise for greater innovation and creativity Proceedings of the 10th International Conference of the Academy of HRD (Asia Chapter)
This study measures the internal customer satisfaction towards HRM practices and its relationship with external customer satisfaction and with other organisational outcomes such as job satisfaction, employee commitment, and turnover intention. Data was collected from five universities in the Klang V...
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| Format: | Book |
| Language: | English |
| Published: |
Department of Professional Development & Continuing Education, Faculty of Educational Studies. Universiti Putra Malaysia, and Academy of Human Resource Development
2011
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| Online Access: | http://irep.iium.edu.my/31282/ http://irep.iium.edu.my/31282/1/AC-20-FRP.pdf |
| _version_ | 1848780402961940480 |
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| author2 | Ismail , Maimunah |
| author_facet | Ismail , Maimunah |
| building | IIUM Repository |
| collection | Online Access |
| description | This study measures the internal customer satisfaction towards HRM practices and its relationship with external customer satisfaction and with other organisational outcomes such as job satisfaction, employee commitment, and turnover intention. Data was collected from five universities in the Klang Valley. There were 575 internal customers and 600 external customers participated in this study. The findings revealed that employees are satisfied with the HRM practices of their organisation. This study partially supports the hypothesis that internal customers’ satisfaction is positively related to external customers’ satisfaction. |
| first_indexed | 2025-11-14T15:33:06Z |
| format | Book |
| id | iium-31282 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:33:06Z |
| publishDate | 2011 |
| publisher | Department of Professional Development & Continuing Education, Faculty of Educational Studies. Universiti Putra Malaysia, and Academy of Human Resource Development |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-312822013-08-29T10:11:39Z http://irep.iium.edu.my/31282/ Human resource development in Asia: capitalizing on human expertise for greater innovation and creativity Proceedings of the 10th International Conference of the Academy of HRD (Asia Chapter) H61.8 Communication of information This study measures the internal customer satisfaction towards HRM practices and its relationship with external customer satisfaction and with other organisational outcomes such as job satisfaction, employee commitment, and turnover intention. Data was collected from five universities in the Klang Valley. There were 575 internal customers and 600 external customers participated in this study. The findings revealed that employees are satisfied with the HRM practices of their organisation. This study partially supports the hypothesis that internal customers’ satisfaction is positively related to external customers’ satisfaction. Department of Professional Development & Continuing Education, Faculty of Educational Studies. Universiti Putra Malaysia, and Academy of Human Resource Development Ismail , Maimunah Osman-Gani, Aahad M. Mohd. Rasdi, Roziah 2011-12-03 Book PeerReviewed application/pdf en http://irep.iium.edu.my/31282/1/AC-20-FRP.pdf Ismail , Maimunah and Osman-Gani, Aahad M. and Mohd. Rasdi, Roziah, eds. (2011) Human resource development in Asia: capitalizing on human expertise for greater innovation and creativity Proceedings of the 10th International Conference of the Academy of HRD (Asia Chapter). Department of Professional Development & Continuing Education, Faculty of Educational Studies. Universiti Putra Malaysia, and Academy of Human Resource Development, Selangor, pp. 1-15. ISBN 978-967-960-312-5 http://www.hrdupm.upm.edu.my/ |
| spellingShingle | H61.8 Communication of information Human resource development in Asia: capitalizing on human expertise for greater innovation and creativity Proceedings of the 10th International Conference of the Academy of HRD (Asia Chapter) |
| title | Human resource development in Asia:
capitalizing on human expertise for greater
innovation and creativity
Proceedings of the 10th International Conference of the Academy
of HRD (Asia Chapter) |
| title_full | Human resource development in Asia:
capitalizing on human expertise for greater
innovation and creativity
Proceedings of the 10th International Conference of the Academy
of HRD (Asia Chapter) |
| title_fullStr | Human resource development in Asia:
capitalizing on human expertise for greater
innovation and creativity
Proceedings of the 10th International Conference of the Academy
of HRD (Asia Chapter) |
| title_full_unstemmed | Human resource development in Asia:
capitalizing on human expertise for greater
innovation and creativity
Proceedings of the 10th International Conference of the Academy
of HRD (Asia Chapter) |
| title_short | Human resource development in Asia:
capitalizing on human expertise for greater
innovation and creativity
Proceedings of the 10th International Conference of the Academy
of HRD (Asia Chapter) |
| title_sort | human resource development in asia:
capitalizing on human expertise for greater
innovation and creativity
proceedings of the 10th international conference of the academy
of hrd (asia chapter) |
| topic | H61.8 Communication of information |
| url | http://irep.iium.edu.my/31282/ http://irep.iium.edu.my/31282/ http://irep.iium.edu.my/31282/1/AC-20-FRP.pdf |