Internal customer satisfaction towards HRM practices and its influence on external customers and organisational
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Internal customer satisfaction towards HRM practices and its influence on external customers and organisational outcomes

This study measures the internal customer satisfaction towards HRM practices and its relationship with external customer satisfaction and with other organisational outcomes such as job satisfaction, employee commitment, and turnover intention. This study is unique because it examines the interna...

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Bibliographic Details
Main Authors:	Wok, Saodah, Hashim, Junaidah
Format:	Proceeding Paper
Language:	English English
Published:	2011
Subjects:	H61.8 Communication of information
Online Access:	http://irep.iium.edu.my/30742/ http://irep.iium.edu.my/30742/5/AHRD2011-KL-Proceedings.pdf http://irep.iium.edu.my/30742/10/AC-20-FRP.pdf

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