Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia

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Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non-Muslim customers in Malaysia

The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks. The study uses data from Islamic banks and dual-window Islamic banks, pertaining to two different customer segments (Muslims and non-Muslims). Findings – The res...

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Bibliographic Details
Main Authors:	Amin, Muslim, Zaidi, Isa, Fontaine, Rodrigue Ancelot Harvey
Format:	Article
Language:	English
Published:	Emerald Group Publishing Limited 2013
Subjects:	BP173.75 Islam and economics HG1501 Banking
Online Access:	http://irep.iium.edu.my/30202/ http://irep.iium.edu.my/30202/1/Amin%2CZaidi_and_Fontaine.pdf

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