Organizational approach to Total Quality Management: a case study

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Organizational approach to Total Quality Management: a case study

Malaysian Administrative Modernization and Management Planning Unit (MAMPU) has outlined Total Quality Management (TQM) by means of seven core principles: (1) top management commitment, (2) strategic quality planning, (3) customer focus, (4) training and recognition, (5) enhancing teamwork, (6) perf...

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Bibliographic Details
Main Authors:	Islam, Rafikul, Mustafa, Mohamad Reeduan
Format:	Article
Language:	English
Published:	University of Malaya 2008
Subjects:	HF5001 Business. Business Administration
Online Access:	http://irep.iium.edu.my/27730/ http://irep.iium.edu.my/27730/1/AJBA.pdf

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