Factors influence switching behavior of Islamic bank customers : does syariah issue matter?
An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their cu...
| Main Authors: | , , |
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| Format: | Proceeding Paper |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf |
| _version_ | 1848779635948519424 |
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| author | Abduh, Muhamad Kassim, Salina Dahari, Zainurin |
| author_facet | Abduh, Muhamad Kassim, Salina Dahari, Zainurin |
| author_sort | Abduh, Muhamad |
| building | IIUM Repository |
| collection | Online Access |
| description | An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is o evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank. |
| first_indexed | 2025-11-14T15:20:55Z |
| format | Proceeding Paper |
| id | iium-26367 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:20:55Z |
| publishDate | 2012 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-263672012-12-03T01:15:12Z http://irep.iium.edu.my/26367/ Factors influence switching behavior of Islamic bank customers : does syariah issue matter? Abduh, Muhamad Kassim, Salina Dahari, Zainurin HG Finance KBP1 Islamic law.Shariah.Fiqh An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional bans, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. Thus, the objective of this study is o evaluate factors influence the switching behavior of Islamic banking customers, in the case of Malaysia, based on the syariah compliance issues. Using logistic regression, the results show that the customer’s religion, type of account, and whether or not they have account in conventional bank are the significant factors to influence their switching behavior when they encounter non-syariah products and practices in their Islamic bank. 2012 Proceeding Paper PeerReviewed application/pdf en http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf Abduh, Muhamad and Kassim, Salina and Dahari, Zainurin (2012) Factors influence switching behavior of Islamic bank customers : does syariah issue matter? In: Islamic Banking, Accounting and Finance Conference 2012, 2-3 October, 2012, USIM. http://ibaf2012.webs.com/ |
| spellingShingle | HG Finance KBP1 Islamic law.Shariah.Fiqh Abduh, Muhamad Kassim, Salina Dahari, Zainurin Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title | Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title_full | Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title_fullStr | Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title_full_unstemmed | Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title_short | Factors influence switching behavior of Islamic bank customers : does syariah issue matter? |
| title_sort | factors influence switching behavior of islamic bank customers : does syariah issue matter? |
| topic | HG Finance KBP1 Islamic law.Shariah.Fiqh |
| url | http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/ http://irep.iium.edu.my/26367/1/iBAF_Abduh_et_al_2012%5B1%5D.pdf |