Customer satisfaction and switching behavior in Islamic banking: evidence from Indonesia

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Customer satisfaction and switching behavior in Islamic banking: evidence from Indonesia

This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank custom...

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Bibliographic Details
Main Authors:	Abduh, Muhamad, Kassim, Salina, Dahari, Zainurin
Format:	Article
Language:	English
Published:	IIU Press and Research Centre, A.C. 2012
Subjects:	HG Finance KBP1 Islamic law.Shariah.Fiqh
Online Access:	http://irep.iium.edu.my/26365/ http://irep.iium.edu.my/26365/1/SSc_Article7.pdf

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