The quest for quality services: does SERVQUAL perfectly measure the university services?
A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested.
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
| Published: |
IIUM Press
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/1/25603_Chapter_11.pdf |
| _version_ | 1848779491253420032 |
|---|---|
| author | Himphinit, Musakkid Mohd Ali, Hairuddin |
| author_facet | Himphinit, Musakkid Mohd Ali, Hairuddin |
| author_sort | Himphinit, Musakkid |
| building | IIUM Repository |
| collection | Online Access |
| description | A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested. |
| first_indexed | 2025-11-14T15:18:37Z |
| format | Book Chapter |
| id | iium-25603 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:18:37Z |
| publishDate | 2011 |
| publisher | IIUM Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-256032021-07-05T07:53:51Z http://irep.iium.edu.my/25603/ The quest for quality services: does SERVQUAL perfectly measure the university services? Himphinit, Musakkid Mohd Ali, Hairuddin L Education (General) A brief study on service quality using Parasuraman's SERVQUAL framework namely tangibles, reliability, assurance, empathy and responsiveness. Future study is also discussed and suggested. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25603/1/25603_Chapter_11.pdf Himphinit, Musakkid and Mohd Ali, Hairuddin (2011) The quest for quality services: does SERVQUAL perfectly measure the university services? In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 155-167. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx |
| spellingShingle | L Education (General) Himphinit, Musakkid Mohd Ali, Hairuddin The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title | The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_full | The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_fullStr | The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_full_unstemmed | The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_short | The quest for quality services: does SERVQUAL perfectly measure the university services? |
| title_sort | quest for quality services: does servqual perfectly measure the university services? |
| topic | L Education (General) |
| url | http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/ http://irep.iium.edu.my/25603/1/25603_Chapter_11.pdf |