Students' satisfactions towards library service quality at a local higher learning institution

QR Code

Students' satisfactions towards library service quality at a local higher learning institution

A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...

Full description

Bibliographic Details
Main Authors:	Nouremon-Dai, Fatimah, Mohd Ali, Hairuddin
Format:	Book Chapter
Language:	English
Published:	IIUM Press 2011
Subjects:	LB2300 Higher Education
Online Access:	http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf

Similar Items

Investigating the quality management initiatives in higher educational institutions on customer satisfaction
by: Ayodele, Lasisi Abass, et al.
Published: (2013)

Service Quality and Students' Satisfaction in Public Higher Education Institutions During Covid-19 in Malaysia
by: Uma Mageswary, Krishnan, et al.
Published: (2021)

Service quality perception and students’ satisfaction in higher learning institutions in Tanzania: The servqual model
by: Victor, William Bwachele
Published: (2024)

Factors affecting international students’ level of satisfaction towards selected public higher learning institutions in Malaysia
by: Azam Khan, Ashraful, et al.
Published: (2018)

Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia
by: Raja Alias, Raja Noor Ashikin, et al.
Published: (2011)

Dimensions to measure service quality in private higher education institutions.
by: Shuib, Munir
Published: (2011)

Services quality in higher education institution: perspective from students with different abilities
by: Hamedon, Siti Rohimi, et al.
Published: (2012)

Students perceptions of service quality in the open and distance learning institution
by: Md Zabid, Abdul Rashid, et al.
Published: (2005)

Saberkas to establish student's body in every higher learning institutions
by: The Star
Published: (2013)

Quality of service in Higher Learning Institutions : employee perspective
by: Rosmah Mohamed,
Published: (2010)

Destination choice, service quality, satisfaction, and consumerism: International students in Malaysian institutions of higher education
by: Lim, Y., et al.
Published: (2011)

Local students’ experience of learning jazz in an institution of higher learning in Malaysia
by: Chan, Cheong Jan
Published: (2018)

Local students’ experience of learning jazz in an institution of higher learning in Malaysia
by: Wong, Siao Ern
Published: (2018)

Role of academic libraries in promoting information literacy among students of higher learning institutions
by: Hassan, Basri, et al.
Published: (2009)

Service quality, satisfaction and student loyalty in Malaysian private education
by: Mansori, Shaheen, et al.
Published: (2014)

Are higher education institutions delivering customer satisfaction?
by: de Jager, Johan W de Jager, et al.
Published: (2015)

Student Perceptions of Security Services at Public Higher Learning Institutions

DEVELOPING TALENT EXCELLENCE IN HIGHER LEARNING INSTITUTIONS
by: MPRC, Pusat Media & Perhubungan Awam
Published: (2017)

Students' Perception of Technology Use in an Institute of Higher Learning in Malaysia
by: Bryce, Jonathan Michael, et al.
Published: (2022)

The intention to enroll among students of private higher learning institutions
by: Nazlan, Mohamed Nazidin, et al.
Published: (2019)

Investigating students attitude and intention to use social software in higher institution of learning in Malaysia
by: Shittu , Tajudeen Ahmad, et al.
Published: (2011)

Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students' Satisfaction
by: Siti Norbaya Azizan*,, et al.
Published: (2022)

Internationalisation of Higher Education: International students’satisfaction.
by: Shuib, Munir
Published: (2013)

Users satisfaction on academic library services: measure on service quality, safety and facility
by: Hashim, Shazana, et al.
Published: (2020)

Library and students' satisfaction
by: Chin, Kai Wei, et al.
Published: (2018)

Introduction to Spiritual Intelligence for Non-Muslim Students at a Higher Learning Institution
by: Rohana, Hamzah, et al.
Published: (2024)

The influence of E-learning service quality on Gen Z students’ loyalty in Malaysian higher education institutions
by: Tan, Sarah Woon Xin, et al.
Published: (2024)

Student priority and satisfaction with university services in a distance education institution
by: Latifah Abdol Latif,, et al.
Published: (2007)

Knowledge capacity building through quality management of education and institutions of higher learning
by: Nirwan, Idrus
Published: (2006)

Quality of service in higher learning institution : employee perspective (PowerPoint Presentation)
by: Rosmah Mohamed ,
Published: (2009)

Factors of Services Quality in Malaysian Private Higher Education Institutions and Its Relation to Consumer Satisfaction
by: Md Ghazali, Faizah
Published: (2008)

Building occupant satisfaction towards indoor environmental quality of library
by: Tuan Nurul Asmaq, Tuan Kamaruddin, et al.
Published: (2023)

Impacts Of Service Quality, Satisfaction And Personal Factors On Student Retention In Open Distance Learning Institutions In Malaysia
by: Ng, Man San
Published: (2010)

Stated preference approach towards the adoption of telecommuting in higher learning institution
by: Ismail, Farah Diyanah, et al.
Published: (2017)

Utilization of ICT for teaching and learning in Malaysian institutions of higher education
by: Reh, Hafizah, et al.
Published: (2009)

Pc Usage Among Students In A Private Institution Of Higher Learning: The Moderating Role Of Prior Experience
by: T. Ramayah, T. Ramayah, et al.
Published: (2005)

An Empirical Study on Service Recovery Satisfaction in an Open and Distance Learning Higher Education Institution in Malaysia
by: Mohd Rushidi Mohd Amin,, et al.
Published: (2020)

Internationalization of Islamic higher learning institutions in the Muslim world
by: Shuriye, Abdi Omar
Published: (2011)

Investigation of Malaysian higher education quality culture and workforce performance
by: Mohd Ali, Hairuddin, et al.
Published: (2012)

Propensity towards entrepreneurial education among students of higher learning institutions