Students' satisfactions towards library service quality at a local higher learning institution
A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further...
| Main Authors: | , |
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| Format: | Book Chapter |
| Language: | English |
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IIUM Press
2011
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf |
| _version_ | 1848779490987081728 |
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| author | Nouremon-Dai, Fatimah Mohd Ali, Hairuddin |
| author_facet | Nouremon-Dai, Fatimah Mohd Ali, Hairuddin |
| author_sort | Nouremon-Dai, Fatimah |
| building | IIUM Repository |
| collection | Online Access |
| description | A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further research was also suggested. |
| first_indexed | 2025-11-14T15:18:37Z |
| format | Book Chapter |
| id | iium-25602 |
| institution | International Islamic University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T15:18:37Z |
| publishDate | 2011 |
| publisher | IIUM Press |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | iium-256022021-07-05T17:00:01Z http://irep.iium.edu.my/25602/ Students' satisfactions towards library service quality at a local higher learning institution Nouremon-Dai, Fatimah Mohd Ali, Hairuddin LB2300 Higher Education A brief study on student satisfaction towards library service quality in one of the local higher learning institutions. Using the SERVQUAL framework, the study tried to examine the service quality gap based on five factors namely tangibles, reliability, responsiveness, assurance and empathy. Further research was also suggested. IIUM Press 2011 Book Chapter PeerReviewed application/pdf en http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf Nouremon-Dai, Fatimah and Mohd Ali, Hairuddin (2011) Students' satisfactions towards library service quality at a local higher learning institution. In: Quality educational management. IIUM Press, Kuala Lumpur, pp. 119-137. ISBN 9789674180126 http://rms.research.iium.edu.my/bookstore/default.aspx |
| spellingShingle | LB2300 Higher Education Nouremon-Dai, Fatimah Mohd Ali, Hairuddin Students' satisfactions towards library service quality at a local higher learning institution |
| title | Students' satisfactions towards library service quality at a local higher learning institution |
| title_full | Students' satisfactions towards library service quality at a local higher learning institution |
| title_fullStr | Students' satisfactions towards library service quality at a local higher learning institution |
| title_full_unstemmed | Students' satisfactions towards library service quality at a local higher learning institution |
| title_short | Students' satisfactions towards library service quality at a local higher learning institution |
| title_sort | students' satisfactions towards library service quality at a local higher learning institution |
| topic | LB2300 Higher Education |
| url | http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/ http://irep.iium.edu.my/25602/1/25602_Chapter_9.pdf |