Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

Students' satisfaction toward service quality in Admission and Records Department, Center for Foundation Studies, International Islamic University Malaysia

A brief study on customer satisfaction and service quality in A&R department of IIUM foundation studies. Using the SERVQUAL framework, the study seeks to answer three research questions. Recommendation for further and future research were also suggested.

Bibliographic Details
Main Authors: Raja Alias, Raja Noor Ashikin, Mohd Ali, Hairuddin
Format: Book Chapter
Language:English
Published: IIUM Press 2011
Subjects:
LB2300 Higher Education
Online Access:http://irep.iium.edu.my/25601/
http://irep.iium.edu.my/25601/1/25601_Chapter_8.pdf

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