Linking quality assurance to human resource management: a study of SMEs in Malaysia

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Linking quality assurance to human resource management: a study of SMEs in Malaysia

Purpose – As organizations try to provide quality assurance from ISO certification, the importance of people management through better HR management assumes greater significance. This paper aims to examine this issue. It seeks to compare selected ISO certified SMEs with non-ISO certified SMEs on se...

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Bibliographic Details
Main Author:	Hassan, Arif
Format:	Article
Language:	English
Published:	Emerald Group Publishing Limited 2010
Subjects:	HF5549 Personnel management
Online Access:	http://irep.iium.edu.my/2235/ http://irep.iium.edu.my/2235/1/Linking_quality.pdf

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