Effective hospital management practice for meeting customers' needs and expectations

QR Code

Effective hospital management practice for meeting customers' needs and expectations

When a person is sick and decides to seek treatment from a hospital, few questions run in his mind which we call them 'the customers' needs and expectations'. He will be thinking whether the treatment he needs is readily available in the hospital. Are the people there friendly? Will...

Full description

Bibliographic Details
Main Author:	Wan Su, Kamaruzaman
Format:	Proceeding Paper
Language:	English
Published:	2002
Subjects:	RA0421 Public health. Hygiene. Preventive Medicine RT Nursing
Online Access:	http://irep.iium.edu.my/17080/ http://irep.iium.edu.my/17080/1/Effective_Hospital_Management_Practice_for_Meeting_Customers%27s_Needs_and_Expectations.pdf

Similar Items

Knowledge, attitude and practice related to universal precaution among nursing and medical students
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2012)

Nurses as communicator in a caring profession
by: Wan Su, Kamaruzaman
Published: (2010)

Hand washing behavior among school children in Sekolah Kebangsaan Sultan Abdullah, Kuantan, Pahang
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2011)

Perceptions on male nurse among health care workers in Hospital Tengku Ampuan Afzan (HTAA)
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2008)

Knowledge, attitude and practice towards available anti-smoking campaign among adults in Kuantan
by: Jaafar, Mohamad Helmy, et al.
Published: (2019)

Parents' and caregivers' satisfaction with community-based rehabilitation (CBR) services for children with disability in east coast states in Peninsular Malaysia
by: Hasan, Haliza, et al.
Published: (2020)

The role of open university and its impact on the development of a skilled health workforce
by: Raziana Che Aziz,, et al.
Published: (2022)

Focus group discussion on HIV/AIDS risk behaviors in a fishermen's community of east coast, Malaysia
by: Samsuddin, Niza, et al.
Published: (2009)

Awareness of sexually transmitted diseases among secondary school students in Kuantan, Pahang
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2013)

A study on the use of contraception and its effects on breastfeeding among women at maternal and child health clinic
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2011)

Knowledge of pelvic floor muscle exercise (Kegel Exercise) among women at Beserah Polyclinic and Jaya Gading Community Health Clinic
by: Al-Araji, Laith Issa Yassin, et al.
Published: (2011)

Knowledge and Awareness Regarding Osteoporosis Among A Selected Community of Miri, Sarawak
by: Yee , Bit-Lian, et al.
Published: (2022)

Workplace bullying and its association with depression and self-esteem amongst health care workers in selected hospitals in Sarawak
by: Chang Chung Meng,, Peter, et al.
Published: (2017)

Study of circumstances surrounding death in hospitalized paeditric patients in Hospital Universiti Sains Malaysia
by: Hassan, Amanil 'Ula
Published: (2017)

Promote Healthcare Quality Through Japanese People’s Emotional Experiences and Needs
by: Elokla, Nermin, et al.
Published: (2019)

Managerial Solution for Hospital-Acquired Infections
by: Parsia, Yasaman, et al.
Published: (2017)

Usage of traditional medicines among elderly and prednisolone contamination
by: Ismail, Zabidah, et al.
Published: (2005)

Body mass index in the institionalised elderly people in Rumah Sri Kenangan
by: Wan Su, Kamaruzaman
Published: (1997)

LET’S READ TOGETHER: GETTING CLOSE WITH PAEDIATRIC PATIENTS AT HOSPITAL UNIVERSITI SAINS MALAYSIA
by: Engku Chik, Engku Razifah, et al.
Published: (2016)

COVID-19 and older adults with knee osteoarthritis in the community
by: Che Hasan, Muhammad Kamil
Published: (2020)

Patient Satisfaction as an Indicator of Service Quality in Malaysian Public Hospitals
by: Noor Hazilah , Abd Manaf, et al.
Published: (2009)

Unmet Supportive Care Needs among Breast Cancer Survivors of Community-Based Support Group in Kuching, Sarawak
by: Fong, Emmanuel Joseph, et al.
Published: (2016)

An assessment of the sharps management practices in health care establishments in Pahang, Malaysia: organisational factor
by: Abdullah Suhaimi, Afiza, et al.
Published: (2018)

Corrigendum to "Unmet Supportive Care Needs among Breast Cancer Survivors of Community-Based Support Group in Kuching, Sarawak"
by: Fong, Emmanuel Joseph, et al.
Published: (2017)

Assessment of mould growth in selected hospital : Air conditioning system aspect
by: Ali, Maisarah, et al.
Published: (2010)

Hospital physicians’ drugs prescription adherence to the essential drugs list of Bangladesh
by: Akter, Seikh Farid Uddin, et al.
Published: (2012)

Pesticides management and chemical handling practices among female workers in several estates in Peninsular Malaysia
by: Samsuddin, Niza, et al.
Published: (2011)

User-driven health care: answering multidimensional information needs in individual patients utilizing post?EBM approaches: an operational model
by: Biswas, Rakesh, et al.
Published: (2008)

Risk factors of Low Back Pain among Nurses Working in Sarawak General Hospital
by: Chang, Ching Thon, et al.
Published: (2016)

Introduction to Shari`ah in medical practices
by: Shogar, Ibrahim
Published: (2016)

Lifestyle Practices and Obesity in Malaysian Adolescents
by: Pey, Sze Teo, et al.
Published: (2014)

The public health issues of the Muslim countries
by: Wan Su, Kamaruzaman
Published: (2011)

Acute coronary syndrome in young patients in Hospital Universiti Sains Malaysia and factors associated with its complications
by: Che’ Muda, Che Muzaini
Published: (2013)

Prevalence and risk factors on work-related musculoskeletal discomforts among nurses in Hospital Universiti Sains Malaysia
by: Deruis, Nurfadzlina
Published: (2016)

From research to policy and practice: evidence from Bangladesh
by: Nasreen, Hashima E
Published: (2018)

Parental knowledge, attitude and practice of allergy disease in Selangor
by: Tengku Azhar, Tengku Norbaya, et al.
Published: (2019)

Road traffic injury prevention in Malaysia: Research and practice
by: Bhuiyan, Munira, et al.
Published: (2012)

A study on workplace violence against healthcare providers in Emergency Department Hospital Tengku Ampuan Rahimah Klang
by: Jamal, Ahmad Amirin
Published: (2018)

Knowledge and behaviour towards salt intake among adult patients getting treatment in outpatients Clinic Hospital USM
by: Zaki, Farah Syazwani Hilmy
Published: (2016)

Relationship between job factors and stress level among postgraduate Emergency Medicine trainees in Hospital Universiti Sains Malaysia
by: Thian, Lai Joon
Published: (2017)