Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors
This study aims to identify the impact of the environmental, social and economic dimensions of sustainable hospitality supply chain management actions on customers’ attitudes and behaviors including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services...
| Main Authors: | , |
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| Format: | Journal Article |
| Published: |
Pergamon
2015
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| Online Access: | http://hdl.handle.net/20.500.11937/9783 |
| _version_ | 1848746049589477376 |
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| author | Xu, X. Gursoy, D |
| author_facet | Xu, X. Gursoy, D |
| author_sort | Xu, X. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This study aims to identify the impact of the environmental, social and economic dimensions of sustainable hospitality supply chain management actions on customers’ attitudes and behaviors including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services utilizing data collected from U.S. consumers who frequently stay at hotels. Findings suggest that while both environmental and economic dimensions’ actions of sustainable hospitality supply chain management have positive influences on customer satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services, the social dimension actions are found to have a positive influence on customer satisfaction and a negative influence on customer willingness to pay a premium. Results also indicate that customer satisfaction fully mediates the relationship between social dimension actions and customer loyalty. In addition, customer satisfaction positively influences customer loyalty, which ultimately increases customer willingness to pay a premium. The implications of the research findings are provided. |
| first_indexed | 2025-11-14T06:27:04Z |
| format | Journal Article |
| id | curtin-20.500.11937-9783 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:27:04Z |
| publishDate | 2015 |
| publisher | Pergamon |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-97832017-09-13T14:50:55Z Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors Xu, X. Gursoy, D This study aims to identify the impact of the environmental, social and economic dimensions of sustainable hospitality supply chain management actions on customers’ attitudes and behaviors including satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services utilizing data collected from U.S. consumers who frequently stay at hotels. Findings suggest that while both environmental and economic dimensions’ actions of sustainable hospitality supply chain management have positive influences on customer satisfaction, loyalty and willingness to pay a premium for sustainable hospitality goods and services, the social dimension actions are found to have a positive influence on customer satisfaction and a negative influence on customer willingness to pay a premium. Results also indicate that customer satisfaction fully mediates the relationship between social dimension actions and customer loyalty. In addition, customer satisfaction positively influences customer loyalty, which ultimately increases customer willingness to pay a premium. The implications of the research findings are provided. 2015 Journal Article http://hdl.handle.net/20.500.11937/9783 10.1016/j.ijhm.2015.06.003 Pergamon restricted |
| spellingShingle | Xu, X. Gursoy, D Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title | Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title_full | Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title_fullStr | Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title_full_unstemmed | Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title_short | Influence of Sustainable Hospitality Supply Chain Management on Customers' Attitudes and Behaviors |
| title_sort | influence of sustainable hospitality supply chain management on customers' attitudes and behaviors |
| url | http://hdl.handle.net/20.500.11937/9783 |