Factors influencing Indonesian consumers to use e-services in Indonesian airline companies

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Factors influencing Indonesian consumers to use e-services in Indonesian airline companies

This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819...

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Bibliographic Details
Main Author:	Urumsah, Dekar
Format:	Thesis
Language:	English
Published:	Curtin University 2012
Online Access:	http://hdl.handle.net/20.500.11937/978

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