Factors influencing Indonesian consumers to use e-services in Indonesian airline companies
This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819...
| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
Curtin University
2012
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| Online Access: | http://hdl.handle.net/20.500.11937/978 |
| _version_ | 1848743536473669632 |
|---|---|
| author | Urumsah, Dekar |
| author_facet | Urumsah, Dekar |
| author_sort | Urumsah, Dekar |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819 Indonesian consumers who are users of Indonesian airlines’ e-Services. The results confirm that effort expectancy, social influence, facilitating conditions, trustworthiness and outcome expectancy drives e-Services usage trough motivation and intention to use. |
| first_indexed | 2025-11-14T05:47:08Z |
| format | Thesis |
| id | curtin-20.500.11937-978 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T05:47:08Z |
| publishDate | 2012 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-9782017-02-20T06:42:17Z Factors influencing Indonesian consumers to use e-services in Indonesian airline companies Urumsah, Dekar This study develops a research model for investigating the factors that influence consumers to use Indonesian airlines’ e-Services. It employs a two-stage sequential mixed method design comprising both field study and quantitative approaches. The research model is validated from the responses of 819 Indonesian consumers who are users of Indonesian airlines’ e-Services. The results confirm that effort expectancy, social influence, facilitating conditions, trustworthiness and outcome expectancy drives e-Services usage trough motivation and intention to use. 2012 Thesis http://hdl.handle.net/20.500.11937/978 en Curtin University fulltext |
| spellingShingle | Urumsah, Dekar Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title | Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title_full | Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title_fullStr | Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title_full_unstemmed | Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title_short | Factors influencing Indonesian consumers to use e-services in Indonesian airline companies |
| title_sort | factors influencing indonesian consumers to use e-services in indonesian airline companies |
| url | http://hdl.handle.net/20.500.11937/978 |