Does Employee Performance Affect Customer Loyalty in Pharmacy Services?

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Does Employee Performance Affect Customer Loyalty in Pharmacy Services?

Purpose: Employees in community pharmacies play a far significant and distinct role compared to the employees in traditional retail stores. This paper examines the effects of employee performance on customer loyalty of pharmacy services. Design/methodology/approach: Data were collected through a sel...

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Bibliographic Details
Main Authors:	Rabbanee, Fazlul, Burford, Oksana, Ramaseshan, Balasubramani
Format:	Journal Article
Published:	Emerald Group Publishing 2015
Subjects:	Employee performance trust perceived value loyalty and community pharmacy
Online Access:	http://hdl.handle.net/20.500.11937/9755

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