Developing Fully-online TBLT for Customer Relation Skills in a University in Thailand: From Needs Analysis to Evaluation
The thesis provides EFL teachers and course designers in Thailand with descriptions of real-world tasks, the types of discourse they necessitate, and criteria of success as bases for designing online TBLT tasks. It also provides a model of how these tasks can be incorporated effectively into develop...
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| Format: | Thesis |
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Curtin University
2023
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| Online Access: | http://hdl.handle.net/20.500.11937/95489 |
| _version_ | 1848766017601273856 |
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| author | Soongpankhao, Watcharaphong |
| author_facet | Soongpankhao, Watcharaphong |
| author_sort | Soongpankhao, Watcharaphong |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | The thesis provides EFL teachers and course designers in Thailand with descriptions of real-world tasks, the types of discourse they necessitate, and criteria of success as bases for designing online TBLT tasks. It also provides a model of how these tasks can be incorporated effectively into developing customer service skills instruction in Thailand and provides evidence of how these tasks function in terms of learners’ engagement and task performance. |
| first_indexed | 2025-11-14T11:44:27Z |
| format | Thesis |
| id | curtin-20.500.11937-95489 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:44:27Z |
| publishDate | 2023 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-954892024-07-09T03:19:18Z Developing Fully-online TBLT for Customer Relation Skills in a University in Thailand: From Needs Analysis to Evaluation Soongpankhao, Watcharaphong The thesis provides EFL teachers and course designers in Thailand with descriptions of real-world tasks, the types of discourse they necessitate, and criteria of success as bases for designing online TBLT tasks. It also provides a model of how these tasks can be incorporated effectively into developing customer service skills instruction in Thailand and provides evidence of how these tasks function in terms of learners’ engagement and task performance. 2023 Thesis http://hdl.handle.net/20.500.11937/95489 Curtin University fulltext |
| spellingShingle | Soongpankhao, Watcharaphong Developing Fully-online TBLT for Customer Relation Skills in a University in Thailand: From Needs Analysis to Evaluation |
| title | Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation |
| title_full | Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation |
| title_fullStr | Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation |
| title_full_unstemmed | Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation |
| title_short | Developing Fully-online TBLT for Customer Relation Skills
in a University in Thailand: From Needs Analysis to Evaluation |
| title_sort | developing fully-online tblt for customer relation skills
in a university in thailand: from needs analysis to evaluation |
| url | http://hdl.handle.net/20.500.11937/95489 |