Chen, K., Wu, Z., & Sharma, P. (2023). Role of downward versus upward social comparison in service recovery: Testing a mediated moderation model with two empirical studies. Elsevier.
Chicago Style (17th ed.) CitationChen, Ke, Zhan Wu, and Piyush Sharma. Role of Downward Versus Upward Social Comparison in Service Recovery: Testing a Mediated Moderation Model with Two Empirical Studies. Elsevier, 2023.
MLA (9th ed.) CitationChen, Ke, et al. Role of Downward Versus Upward Social Comparison in Service Recovery: Testing a Mediated Moderation Model with Two Empirical Studies. Elsevier, 2023.
Warning: These citations may not always be 100% accurate.