Offshore Outsourcing of Customer Services and Consumer Behavior: Towards A Comprehensive Conceptual Framework

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Offshore Outsourcing of Customer Services and Consumer Behavior: Towards A Comprehensive Conceptual Framework

Offshore outsourcing is a fast-growing aspect of the world economy today with companies striving to reduce cost and improve productivity by shifting parts of their operations to overseas service providers in order to remain competitive (McCartney 2003; Ross 2003). Existing research on offshore outso...

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Bibliographic Details
Main Authors:	Sharma, Piyush, Mathur, R., Dhawan, A.
Format:	Conference Paper
Published:	2015
Online Access:	http://hdl.handle.net/20.500.11937/88185

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