Multicultural readiness in service ecosystems
| Main Authors: | Daneshfar, Zahra, Sharma, Piyush, Kingshott, Russel |
|---|---|
| Format: | Conference Paper |
| Published: |
2021
|
| Online Access: | http://hdl.handle.net/20.500.11937/84845 |
Similar Items
Multicultural Readiness Instrument (MRI): Conceptualisation and Validation
by: Daneshfar, Zahra, et al.
Published: (2020)
by: Daneshfar, Zahra, et al.
Published: (2020)
Navigating inter-cultural experiences (NICE) in Australian community services ecosystems – An introduction
by: Sharma, Piyush, et al.
Published: (2021)
by: Sharma, Piyush, et al.
Published: (2021)
Multicultural Readiness Instrument (MRI): Reconceptualisation
and Validation
by: Daneshfar, Zahra
Published: (2021)
by: Daneshfar, Zahra
Published: (2021)
Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020)
by: Daneshfar, Zahra, et al.
Published: (2020)
Customer engagement and relationships in multi-actor service ecosystems
by: Sharma, Piyush, et al.
Published: (2020)
by: Sharma, Piyush, et al.
Published: (2020)
Firm Self-Service Technology Readiness
by: Ramaseshan, Balasubramani, et al.
Published: (2015)
by: Ramaseshan, Balasubramani, et al.
Published: (2015)
Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
by: Alhathal, F., et al.
Published: (2018)
by: Alhathal, F., et al.
Published: (2018)
Exploring service climate and employee performance in multicultural service settings
by: Fung, C., et al.
Published: (2017)
by: Fung, C., et al.
Published: (2017)
Customer expectations from luxury services: towards a conceptual framework
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)
Customer Expectations From Luxury Services – A Zone of Tolerance Perspective
by: Sharma, Piyush, et al.
Published: (2024)
by: Sharma, Piyush, et al.
Published: (2024)
Would self-service technology replace humans in supermarkets?
by: Sharma, Piyush, et al.
Published: (2020)
by: Sharma, Piyush, et al.
Published: (2020)
Exploring the Impact of Self-Service Technologies on Retail Shoppers
by: Ueno, A., et al.
Published: (2018)
by: Ueno, A., et al.
Published: (2018)
Moderating Role of Service Separation on Customer-Firm Relationships
by: Alhathal, F., et al.
Published: (2017)
by: Alhathal, F., et al.
Published: (2017)
Self-service technology in supermarkets – Do frontline staff still matter?
by: Sharma, Piyush, et al.
Published: (2020)
by: Sharma, Piyush, et al.
Published: (2020)
Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
by: Gaur, S., et al.
Published: (2017)
by: Gaur, S., et al.
Published: (2017)
Social and technical chains-of-effects in business-to-business (B2B) service relationships
by: Kingshott, Russel, et al.
Published: (2019)
by: Kingshott, Russel, et al.
Published: (2019)
Front-Line Service Roles Engagement and Subjective Well-being of Socially-Disadvantaged Employees
by: Garvey, D., et al.
Published: (2018)
by: Garvey, D., et al.
Published: (2018)
Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
by: Ueno, A., et al.
Published: (2017)
by: Ueno, A., et al.
Published: (2017)
Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
by: Sharma, Piyush, et al.
Published: (2019)
by: Sharma, Piyush, et al.
Published: (2019)
Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
by: Sharma, Piyush, et al.
Published: (2016)
by: Sharma, Piyush, et al.
Published: (2016)
Navigating inter-cultural experiences [NICE] in B2B relationships: New insights and future research directions
by: Kingshott, Russel, et al.
Published: (2024)
by: Kingshott, Russel, et al.
Published: (2024)
Guest editorial: Emerging digital technologies and professional services: current and future research agenda
by: Sharma, Piyush, et al.
Published: (2023)
by: Sharma, Piyush, et al.
Published: (2023)
Impact of Engagement in Front-Line Service Roles on the Subjective Well-being of Indigenous Employees
by: Kingshott, Russel, et al.
Published: (2017)
by: Kingshott, Russel, et al.
Published: (2017)
Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)
The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks
by: Kingshott, Russel, et al.
Published: (2018)
by: Kingshott, Russel, et al.
Published: (2018)
Determinants of mental health in the workplace
by: Hosie, P., et al.
Published: (2017)
by: Hosie, P., et al.
Published: (2017)
Business continuity capabilities and business model innovation by SMEs in a turbulent external environment: Towards an integrative conceptual model
by: Brillyanes, Sanawiri, et al.
Published: (2022)
by: Brillyanes, Sanawiri, et al.
Published: (2022)
Interactive impact of EWOM message characteristics on online brand outcomes: Towards an integrative framework
by: Alqahtani, Abdulaziz, et al.
Published: (2023)
by: Alqahtani, Abdulaziz, et al.
Published: (2023)
'Happy-Performing Managers’ thesis: Testing the Mediating Role of Job-related Affective Outcomes on the Impact of Role-Stressors on Contextual Performance
by: Hosie, P., et al.
Published: (2019)
by: Hosie, P., et al.
Published: (2019)
Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
by: Gaur, S.S., et al.
Published: (2019)
by: Gaur, S.S., et al.
Published: (2019)
Extending the ‘Happy Performing Managers’ Thesis: Key Drivers and Mediators of Managers’ Contextual Performance
by: Hosie, Peter, et al.
Published: (2016)
by: Hosie, Peter, et al.
Published: (2016)
Explore the Interactive Influence of EWOM Message Characteristics and Formats on Online Brand Outcomes in the Context of Twitter: A Comprehensive Model
by: Alqahtani, Abdulaziz, et al.
Published: (2023)
by: Alqahtani, Abdulaziz, et al.
Published: (2023)
Can Transformational Leadership Tackle the ‘Perfect Storm’ of Growing Employee Diversity, Environmental Uncertainty and Organizational Change?
by: Sharma, Piyush, et al.
Published: (2015)
by: Sharma, Piyush, et al.
Published: (2015)
A Theoretical Framework for the Interactive Effects of Key Influencers on Mental Health in the Workplace
by: Hosie, Peter, et al.
Published: (2015)
by: Hosie, Peter, et al.
Published: (2015)
Customer participation and service outcomes: Mediating role of task-related affective well-being
by: Asokan, A., et al.
Published: (2018)
by: Asokan, A., et al.
Published: (2018)
Religiosity and Psychological Contracts in Asian B2B Service Relationships
by: Kingshott, Russel, et al.
Published: (2021)
by: Kingshott, Russel, et al.
Published: (2021)
When in Rome! Complaint contagion effect in multi-actor service ecosystems
by: Chen, Ke, et al.
Published: (2020)
by: Chen, Ke, et al.
Published: (2020)
Interactive Effects of Psychological Contracts on Service Brand Evaluations
by: Kingshott, Russel, et al.
Published: (2020)
by: Kingshott, Russel, et al.
Published: (2020)
Managerial well-being and performance: An integrative framework
by: Redden, Fabian Agnelo, et al.
Published: (2021)
by: Redden, Fabian Agnelo, et al.
Published: (2021)
Work-from-home (WFH) during COVID-19 Pandemic–A netnographic investigation using Twitter data
by: Daneshfar, Zahra, et al.
Published: (2022)
by: Daneshfar, Zahra, et al.
Published: (2022)
Similar Items
-
Multicultural Readiness Instrument (MRI): Conceptualisation and Validation
by: Daneshfar, Zahra, et al.
Published: (2020) -
Navigating inter-cultural experiences (NICE) in Australian community services ecosystems – An introduction
by: Sharma, Piyush, et al.
Published: (2021) -
Multicultural Readiness Instrument (MRI): Reconceptualisation
and Validation
by: Daneshfar, Zahra
Published: (2021) -
Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020) -
Customer engagement and relationships in multi-actor service ecosystems
by: Sharma, Piyush, et al.
Published: (2020)