Service level agreement for distributed services: a review
Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers...
| Main Authors: | , , |
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| Other Authors: | |
| Format: | Conference Paper |
| Published: |
IEEE Computer Society
2011
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| Subjects: | |
| Online Access: | http://hdl.handle.net/20.500.11937/8229 |
| _version_ | 1848745593789218816 |
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| author | Alhamad, Mohammed Dillon, Tharam Chang, Elizabeth |
| author2 | Jack Dongarra |
| author_facet | Jack Dongarra Alhamad, Mohammed Dillon, Tharam Chang, Elizabeth |
| author_sort | Alhamad, Mohammed |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers especially for users who already own complicated legacy systems. This paper examines challenges related to the concepts of trust, SLA management, and cloud computing. We focus on SLA definition in cloud computing to achieve the aim of presenting a clear structure of SLA for cloud users and improve the way of building trustworthy relationship between service provider and customer. In this paper, we start with the presenting the importance of cloud computing and the need of SLA for cloud computing. Then, survey of cloud computing architecture is provided. Then, we discuss existing frameworks of service level agreements in different domains such as web services and grid computing. The last part of literature review discusses advantages and limitations of performance measurement models in SOA, distributed systems, grid computing, and cloud services. Finally, we summarize and conclude our work. |
| first_indexed | 2025-11-14T06:19:50Z |
| format | Conference Paper |
| id | curtin-20.500.11937-8229 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:19:50Z |
| publishDate | 2011 |
| publisher | IEEE Computer Society |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-82292023-01-18T08:46:47Z Service level agreement for distributed services: a review Alhamad, Mohammed Dillon, Tharam Chang, Elizabeth Jack Dongarra Ivan Stojmenovic Albert Zomaya trust cloud computing SLA Cloud computing has change the strategy of the way of providing distributed services for many business and government agents. Cloud computing delivers a scalable and on demand services for most users in different domains. This new technology brings many challenges to service providers and customers especially for users who already own complicated legacy systems. This paper examines challenges related to the concepts of trust, SLA management, and cloud computing. We focus on SLA definition in cloud computing to achieve the aim of presenting a clear structure of SLA for cloud users and improve the way of building trustworthy relationship between service provider and customer. In this paper, we start with the presenting the importance of cloud computing and the need of SLA for cloud computing. Then, survey of cloud computing architecture is provided. Then, we discuss existing frameworks of service level agreements in different domains such as web services and grid computing. The last part of literature review discusses advantages and limitations of performance measurement models in SOA, distributed systems, grid computing, and cloud services. Finally, we summarize and conclude our work. 2011 Conference Paper http://hdl.handle.net/20.500.11937/8229 10.1109/DASC.2011.172 IEEE Computer Society restricted |
| spellingShingle | trust cloud computing SLA Alhamad, Mohammed Dillon, Tharam Chang, Elizabeth Service level agreement for distributed services: a review |
| title | Service level agreement for distributed services: a review |
| title_full | Service level agreement for distributed services: a review |
| title_fullStr | Service level agreement for distributed services: a review |
| title_full_unstemmed | Service level agreement for distributed services: a review |
| title_short | Service level agreement for distributed services: a review |
| title_sort | service level agreement for distributed services: a review |
| topic | trust cloud computing SLA |
| url | http://hdl.handle.net/20.500.11937/8229 |