Similarities between disaster supply chains and commercial supply chains: a SCM process view
© 2017, Springer Science+Business Media, LLC. The purpose of this paper is to demonstrate conceptual and theoretical similarities between disaster relief chains (DRCs) and commercial supply chains using the customer relationship management process model (CRM) of the seminal global supply chain f...
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| Format: | Journal Article |
| Language: | English |
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SPRINGER
2019
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| Online Access: | http://hdl.handle.net/20.500.11937/81831 |
| _version_ | 1848764433013145600 |
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| author | Olaogbebikan, J.E. Oloruntoba, Richard |
| author_facet | Olaogbebikan, J.E. Oloruntoba, Richard |
| author_sort | Olaogbebikan, J.E. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | © 2017, Springer Science+Business Media, LLC.
The purpose of this paper is to demonstrate conceptual and theoretical similarities between disaster relief chains (DRCs) and commercial supply chains using the customer relationship management process model (CRM) of the seminal global supply chain forum framework (GSCF) as a lens of analysis (Croxton et al. in Int J Logist Manag 12(2):13–36, 2001). A range of empirical data from a case study of the 2006 relief and recovery response to the Cyclone Larry disaster is analysed using the CRM process model of the GSCF framework as a lens of analysis. We find that there are unexpected conceptual and theoretical similarities between DRCs in the Cyclone Larry disaster response and commercial supply chains. The study demonstrates that core commercial SCM concepts such as integration and integrative process management can also be found empirically in the domain of disaster response operations and allied management of supply chains for disaster relief and recovery (DROSCM). The study also shows that research in the DROSCM domain can develop in a range of directions unfettered by a paradigm focused on differences between DRCs and commercial supply chains. This is the first study to conceptually, theoretically, and empirically demonstrate similarities between DRCs and commercial supply chains. |
| first_indexed | 2025-11-14T11:19:16Z |
| format | Journal Article |
| id | curtin-20.500.11937-81831 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| language | English |
| last_indexed | 2025-11-14T11:19:16Z |
| publishDate | 2019 |
| publisher | SPRINGER |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-818312021-06-15T03:00:24Z Similarities between disaster supply chains and commercial supply chains: a SCM process view Olaogbebikan, J.E. Oloruntoba, Richard Science & Technology Technology Operations Research & Management Science Disaster operations Humanitarian operations Humanitarian supply chains Disaster response operations DRCs CUSTOMER RELATIONSHIP MANAGEMENT HUMANITARIAN LOGISTICS PERFORMANCE-MEASUREMENT COMPETITIVE ADVANTAGE PROCESS INTEGRATION BUSINESS PROCESSES SOCIAL-EXCHANGE IMPACT OPERATIONS DEMAND © 2017, Springer Science+Business Media, LLC. The purpose of this paper is to demonstrate conceptual and theoretical similarities between disaster relief chains (DRCs) and commercial supply chains using the customer relationship management process model (CRM) of the seminal global supply chain forum framework (GSCF) as a lens of analysis (Croxton et al. in Int J Logist Manag 12(2):13–36, 2001). A range of empirical data from a case study of the 2006 relief and recovery response to the Cyclone Larry disaster is analysed using the CRM process model of the GSCF framework as a lens of analysis. We find that there are unexpected conceptual and theoretical similarities between DRCs in the Cyclone Larry disaster response and commercial supply chains. The study demonstrates that core commercial SCM concepts such as integration and integrative process management can also be found empirically in the domain of disaster response operations and allied management of supply chains for disaster relief and recovery (DROSCM). The study also shows that research in the DROSCM domain can develop in a range of directions unfettered by a paradigm focused on differences between DRCs and commercial supply chains. This is the first study to conceptually, theoretically, and empirically demonstrate similarities between DRCs and commercial supply chains. 2019 Journal Article http://hdl.handle.net/20.500.11937/81831 10.1007/s10479-017-2690-1 English SPRINGER restricted |
| spellingShingle | Science & Technology Technology Operations Research & Management Science Disaster operations Humanitarian operations Humanitarian supply chains Disaster response operations DRCs CUSTOMER RELATIONSHIP MANAGEMENT HUMANITARIAN LOGISTICS PERFORMANCE-MEASUREMENT COMPETITIVE ADVANTAGE PROCESS INTEGRATION BUSINESS PROCESSES SOCIAL-EXCHANGE IMPACT OPERATIONS DEMAND Olaogbebikan, J.E. Oloruntoba, Richard Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title | Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title_full | Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title_fullStr | Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title_full_unstemmed | Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title_short | Similarities between disaster supply chains and commercial supply chains: a SCM process view |
| title_sort | similarities between disaster supply chains and commercial supply chains: a scm process view |
| topic | Science & Technology Technology Operations Research & Management Science Disaster operations Humanitarian operations Humanitarian supply chains Disaster response operations DRCs CUSTOMER RELATIONSHIP MANAGEMENT HUMANITARIAN LOGISTICS PERFORMANCE-MEASUREMENT COMPETITIVE ADVANTAGE PROCESS INTEGRATION BUSINESS PROCESSES SOCIAL-EXCHANGE IMPACT OPERATIONS DEMAND |
| url | http://hdl.handle.net/20.500.11937/81831 |