Self-service technology in supermarkets – Do frontline staff still matter?

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Self-service technology in supermarkets – Do frontline staff still matter?

This paper uses the concept of psychological distance under construal level theory to explore the differences in the customers’ evaluations of overall store quality, satisfaction and loyalty, based on their experiences with the traditional staff-checkout method and the relatively new selfcheckout...

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Bibliographic Details
Main Authors:	Sharma, Piyush, Ueno, Akiko, Kingshott, Russel
Format:	Journal Article
Published:	Elsevier 2020
Online Access:	http://hdl.handle.net/20.500.11937/81491

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