Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
Despite an increase in job-related stress on service managers coupled with decline in their subjective well-being and job satisfaction, there is hardly any research investigating the direct and indirect effects of these factors on their performance. This paper develops a conceptual model with thr...
| Main Authors: | , , |
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| Format: | Conference Paper |
| Published: |
2019
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| Online Access: | http://hdl.handle.net/20.500.11937/79827 |
| _version_ | 1848764111813345280 |
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| author | Sharma, Piyush Kingshott, Russel Hosie, Peter |
| author_facet | Sharma, Piyush Kingshott, Russel Hosie, Peter |
| author_sort | Sharma, Piyush |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Despite an increase in job-related stress on service managers coupled with decline in their
subjective well-being and job satisfaction, there is hardly any research investigating the direct
and indirect effects of these factors on their performance. This paper develops a conceptual
model with three types of role stressors (ambiguity, conflict and overload) as antecedents,
three types of job-related affective outcomes (state-like and trait-like affective well-being and
affective job satisfaction) as mediators and two types of managerial performance measures
(overall performance and organizational citizenship behavior) as outcomes. An online survey
of 305 managers from a cross-section of Western Australian service organizations supports
most of the hypothesized relationships among these constructs. We discuss the conceptual
contribution and managerial implications of their findings. |
| first_indexed | 2025-11-14T11:14:10Z |
| format | Conference Paper |
| id | curtin-20.500.11937-79827 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T11:14:10Z |
| publishDate | 2019 |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-798272021-03-02T04:28:06Z Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance Sharma, Piyush Kingshott, Russel Hosie, Peter Despite an increase in job-related stress on service managers coupled with decline in their subjective well-being and job satisfaction, there is hardly any research investigating the direct and indirect effects of these factors on their performance. This paper develops a conceptual model with three types of role stressors (ambiguity, conflict and overload) as antecedents, three types of job-related affective outcomes (state-like and trait-like affective well-being and affective job satisfaction) as mediators and two types of managerial performance measures (overall performance and organizational citizenship behavior) as outcomes. An online survey of 305 managers from a cross-section of Western Australian service organizations supports most of the hypothesized relationships among these constructs. We discuss the conceptual contribution and managerial implications of their findings. 2019 Conference Paper http://hdl.handle.net/20.500.11937/79827 restricted |
| spellingShingle | Sharma, Piyush Kingshott, Russel Hosie, Peter Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title | Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title_full | Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title_fullStr | Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title_full_unstemmed | Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title_short | Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| title_sort | exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance |
| url | http://hdl.handle.net/20.500.11937/79827 |