Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
Despite an increase in job-related stress on service managers coupled with decline in their subjective well-being and job satisfaction, there is hardly any research investigating the direct and indirect effects of these factors on their performance. This paper develops a conceptual model with thr...
| Main Authors: | , , |
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| Format: | Conference Paper |
| Published: |
2019
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| Online Access: | http://hdl.handle.net/20.500.11937/79827 |
| Summary: | Despite an increase in job-related stress on service managers coupled with decline in their
subjective well-being and job satisfaction, there is hardly any research investigating the direct
and indirect effects of these factors on their performance. This paper develops a conceptual
model with three types of role stressors (ambiguity, conflict and overload) as antecedents,
three types of job-related affective outcomes (state-like and trait-like affective well-being and
affective job satisfaction) as mediators and two types of managerial performance measures
(overall performance and organizational citizenship behavior) as outcomes. An online survey
of 305 managers from a cross-section of Western Australian service organizations supports
most of the hypothesized relationships among these constructs. We discuss the conceptual
contribution and managerial implications of their findings. |
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