Dean, A., & Rainnie, A. (2009). Frontline employees' views on organisational factors that affect the delivery of service quality in call centres. Emerald Group Publishing Limited.
Chicago Style (17th ed.) CitationDean, A., and Alistair Rainnie. Frontline Employees' Views on Organisational Factors That Affect the Delivery of Service Quality in Call Centres. Emerald Group Publishing Limited, 2009.
MLA (9th ed.) CitationDean, A., and Alistair Rainnie. Frontline Employees' Views on Organisational Factors That Affect the Delivery of Service Quality in Call Centres. Emerald Group Publishing Limited, 2009.
Warning: These citations may not always be 100% accurate.