APA (7th ed.) Citation

Chen, K., Chen, J., Wu, Z., & Sharma, P. (2020). When in Rome! Complaint contagion effect in multi-actor service ecosystems. Elsevier.

Chicago Style (17th ed.) Citation

Chen, Ke, Jianxun Chen, Zhan Wu, and Piyush Sharma. When in Rome! Complaint Contagion Effect in Multi-actor Service Ecosystems. Elsevier, 2020.

MLA (9th ed.) Citation

Chen, Ke, et al. When in Rome! Complaint Contagion Effect in Multi-actor Service Ecosystems. Elsevier, 2020.