APA (7th ed.) Citation

Sharma, P., Mathur, R., Dhawan, A., & Becker, A. (2008). Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. IGI Global.

Chicago Style (17th ed.) Citation

Sharma, Piyush, R. Mathur, A. Dhawan, and A. Becker. Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. IGI Global, 2008.

MLA (9th ed.) Citation

Sharma, Piyush, et al. Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. IGI Global, 2008.