Exploring the Role of Internal Service Quality in a Manufacturing Context

QR Code

Exploring the Role of Internal Service Quality in a Manufacturing Context

In this paper, we identify several important constructs (e.g., employee satisfaction, commitment, subjective health and performance) that may influence internal service quality (ISQ) in the manufacturing context and develop a conceptual framework and hypotheses linking these constructs with each...

Full description

Bibliographic Details
Main Authors:	Sharma, Piyush, Kong, TTC
Other Authors:	Zhao, X.
Format:	Conference Paper
Published:	2015
Online Access:	http://hdl.handle.net/20.500.11937/75112

Similar Items

Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
by: Sharma, Piyush, et al.
Published: (2016)

Exploring the role of salesperson attributes and service behaviors in adaptive selling
by: Lo, S., et al.
Published: (2015)

Demystifying Cultural Differences in Country-of-Origin Effects: Exploring the Moderating Roles of Product Type, Consumption Context, and Involvement
by: Sharma, Piyush
Published: (2011)

How does service climate affect employee performance? Is internal service quality the missing link?
by: Fung, C., et al.
Published: (2016)

Exploring the Role of IND–COL as a Moderator in the Comprehensive Service Evaluation Model
by: Sharma, Piyush, et al.
Published: (2012)

Intercultural service encounters: Exploring the role of cultural attribution and intercultural competence
by: Tam, J.L., et al.
Published: (2011)

Globalization and the Role of Culture and Ethics in International Business
by: Sharma, Piyush
Published: (2016)

Exploring customers’ zone of tolerance for B2B professional service quality
by: Ho, A., et al.
Published: (2015)

Intercultural service encounters: Cross-cultural interactions and service quality
by: Sharma, Piyush
Published: (2018)

Why Should Impulse Buying be Restricted to Product Purchases? Investigating its Relevance And Incidence in Services Context
by: Sharma, Piyush
Published: (2014)

Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020)

Exploring the role of international R&D activities in the impact of technological and marketing capabilities on SMEs’ performance
by: Davcik, Nebojsa S, et al.
Published: (2020)

Exploring Customers’ Zone of Tolerance for Professional Services Firms
by: Sharma, Piyush, et al.
Published: (2014)

Exploring the moderating role of construal levels on the impact of process versus outcome attributes on service evaluations
by: Tatavarthy, Aruna Divya, et al.
Published: (2019)

Demystifying Adaptive Selling – Exploring Salesperson Attributes and Service Behaviors
by: Sharma, Piyush, et al.
Published: (2015)

Country of origin effects in developed and emerging markets: Exploring the contrasting roles of materialism and value consciousness
by: Sharma, Piyush
Published: (2011)

Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
by: Sharma, Piyush, et al.
Published: (2019)

How Flat is the World Really? Exploring the Long‐term Impact of Offshore Outsourcing of Customer Services on Customer Perceptions
by: Sharma, Piyush
Published: (2011)

Exploring service climate and employee performance in multicultural service settings
by: Fung, C., et al.
Published: (2017)

Exploring the Impact of Self-Service Technologies on Retail Shoppers
by: Ueno, A., et al.
Published: (2018)

Exploring Impulse Buying in Services: Toward an Integrative Framework
by: Sharma, Piyush, et al.
Published: (2014)

Explore the Interactive Influence of EWOM Message Characteristics and Formats on Online Brand Outcomes in the Context of Twitter: A Comprehensive Model
by: Alqahtani, Abdulaziz, et al.
Published: (2023)

The role of relationship value in manufacturer-retailer context
by: Prasetya, Prita, et al.
Published: (2021)

Service role and outcome as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Scarcity Appeal in Advertising: Exploring the Moderating Roles of Need for Uniqueness and Message Framing
by: Roy, Rajat, et al.
Published: (2015)

Exploring the role of attitudinal functions in counterfeit purchase behavior via an extended conceptual framework
by: Sharma, Piyush, et al.
Published: (2017)

Exploring the Role of Social Visibility and Goal Framing in PWYW Pricing
by: Roy, Rajat, et al.
Published: (2015)

Exploring impulse buying in services vs products: Towards a common conceptual framework
by: Sharma, Piyush, et al.
Published: (2009)

Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border versus International Outshoppers
by: Sharma, Piyush, et al.
Published: (2018)

Exploring the Zone of Tolerance for Internal Customers in IT-Enabled Call Centers
by: Hsieh, J.P., et al.
Published: (2013)

Moderating Role of Service Separation on Customer-Firm Relationships
by: Alhathal, F., et al.
Published: (2017)

Role of Personal Cultural Orientations in Intercultural Service Encounters
by: Sharma, Piyush, et al.
Published: (2016)

Role of Personal Cultural Orientations in Intercultural Service Encounters
by: Sharma, Piyush, et al.
Published: (2016)

Intercultural service encounters (ICSEs): Challenges and opportunities for international services marketers
by: Sharma, Piyush, et al.
Published: (2018)

Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
by: Ueno, A., et al.
Published: (2017)

Exploring the Moderating Role of Price Consciousness in Pay-What-You-Want Pricing
by: Roy, Rajat, et al.
Published: (2017)

Exploring the Role of Attitudinal vs. Situational Ambivalence in Consumer Choice
by: Sharma, Piyush, et al.
Published: (2018)

Exploring the Role of Brand Equity and R&D as Drivers of Product Innovation and Market Performance
by: Davcik, N., et al.
Published: (2017)

Exploring the Role of Brand Equity and R&D as Drivers of Product Innovation and Market Performance
by: Davcik, N.S., et al.
Published: (2017)

Examining the Role of Attribution and Intercultural Competence in Intercultural Service Encounters
by: Tam, J.L., et al.
Published: (2014)

Cannot write session to /tmp/vufind_sessions/sess_8rit8to9ko6vh9l20a0k7hgbnu