Moderating Role of Service Separation on Customer-Firm Relationships

QR Code

Moderating Role of Service Separation on Customer-Firm Relationships

Bibliographic Details
Main Authors:	Alhathal, F., Sharma, Piyush, Kingshott, Russel
Format:	Conference Paper
Published:	2017
Online Access:	http://hdl.handle.net/20.500.11937/75097

Similar Items

Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
by: Alhathal, F., et al.
Published: (2018)

The impact of service separation on customer-firm relationships: A social exchange perspective
by: Alhathal, Faisal Thamer J.
Published: (2015)

Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
by: Gaur, S.S., et al.
Published: (2019)

Customer engagement and relationships in multi-actor service ecosystems
by: Sharma, Piyush, et al.
Published: (2020)

Customer engagement, consumption and firm performance in a multi-actor service eco-system: The moderating role of resource integration
by: Ho, M.H.W., et al.
Published: (2020)

Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
by: Gaur, S., et al.
Published: (2017)

Customer participation and service outcomes: Mediating role of task-related affective well-being
by: Asokan, A., et al.
Published: (2018)

Social and technical chains-of-effects in business-to-business (B2B) service relationships
by: Kingshott, Russel, et al.
Published: (2019)

Front-Line Service Roles Engagement and Subjective Well-being of Socially-Disadvantaged Employees
by: Garvey, D., et al.
Published: (2018)

Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020)

Role of task-related affective well-being in customer participation
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
by: Sharma, Piyush, et al.
Published: (2019)

Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
by: Sharma, Piyush, et al.
Published: (2016)

Navigating inter-cultural experiences [NICE] in B2B relationships: New insights and future research directions
by: Kingshott, Russel, et al.
Published: (2024)

Multicultural readiness in service ecosystems
by: Daneshfar, Zahra, et al.
Published: (2021)

Impact of Engagement in Front-Line Service Roles on the Subjective Well-being of Indigenous Employees
by: Kingshott, Russel, et al.
Published: (2017)

Exploring Customers’ Zone of Tolerance for Professional Services Firms
by: Sharma, Piyush, et al.
Published: (2014)

Would self-service technology replace humans in supermarkets?
by: Sharma, Piyush, et al.
Published: (2020)

Exploring the Impact of Self-Service Technologies on Retail Shoppers
by: Ueno, A., et al.
Published: (2018)

Culturally diverse teams and inter-organizational knowledge sharing behavior: The role of perceived morality and relationship orientation
by: Nguyen, M., et al.
Published: (2024)

'Happy-Performing Managers’ thesis: Testing the Mediating Role of Job-related Affective Outcomes on the Impact of Role-Stressors on Contextual Performance
by: Hosie, P., et al.
Published: (2019)

To do or not to do? Exploring the focal role of affective well‐being in customer participation
by: Asokan, Aswathy, et al.
Published: (2019)

Self-service technology in supermarkets – Do frontline staff still matter?
by: Sharma, Piyush, et al.
Published: (2020)

Navigating inter-cultural experiences (NICE) in Australian community services ecosystems – An introduction
by: Sharma, Piyush, et al.
Published: (2021)

Service role and outcome as moderators in intercultural service encounters
by: Sharma, Piyush, et al.
Published: (2015)

Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
by: Ueno, A., et al.
Published: (2017)

Is affective well-being important for self-service encounters? An empirical study considering the role of task complexity and knowledge
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

Firm Self-Service Technology Readiness
by: Ramaseshan, Balasubramani, et al.
Published: (2015)

Religiosity and Psychological Contracts in Asian B2B Service Relationships
by: Kingshott, Russel, et al.
Published: (2021)

Guest editorial: Emerging digital technologies and professional services: current and future research agenda
by: Sharma, Piyush, et al.
Published: (2023)

Customer Relationship Management
by: Sharma, Piyush
Published: (2018)

The Impact of Psychological Contract Breaches within East-West Buyer-Supplier Relationships
by: Kingshott, Russel, et al.
Published: (2020)

Exploring the Role of IND–COL as a Moderator in the Comprehensive Service Evaluation Model
by: Sharma, Piyush, et al.
Published: (2012)

Dark side of business-to-business (B2B) relationships
by: Sharma, Piyush, et al.
Published: (2022)

Offshore Outsourcing of Customer Services - Boon or Bane?
by: Sharma, Piyush
Published: (2012)

Attribution of Success and Failure in Intercultural Service Encounters: Moderating Role of Personal Cultural Orientations
by: Tam. J., et al.
Published: (2016)

Determinants of mental health in the workplace
by: Hosie, P., et al.
Published: (2017)

The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks
by: Kingshott, Russel, et al.
Published: (2018)

Business continuity capabilities and business model innovation by SMEs in a turbulent external environment: Towards an integrative conceptual model
by: Brillyanes, Sanawiri, et al.
Published: (2022)

Interactive impact of EWOM message characteristics on online brand outcomes: Towards an integrative framework
by: Alqahtani, Abdulaziz, et al.
Published: (2023)