APA (7th ed.) Citation

Nordhorn, C., Scuttari, A., & Pechlaner, H. (2018). Customers’ emotions in real time: Measuring affective responses to service and relationship quality at the reception desk. Emerald Group Publishing Ltd.

Chicago Style (17th ed.) Citation

Nordhorn, C., A. Scuttari, and Harald Pechlaner. Customers’ Emotions in Real Time: Measuring Affective Responses to Service and Relationship Quality at the Reception Desk. Emerald Group Publishing Ltd, 2018.

MLA (9th ed.) Citation

Nordhorn, C., et al. Customers’ Emotions in Real Time: Measuring Affective Responses to Service and Relationship Quality at the Reception Desk. Emerald Group Publishing Ltd, 2018.