Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest

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Hijacking the dispatch protocol: When callers pre-empt their reason-for-the-call in emergency calls about cardiac arrest

© The Author(s) 2018. This article examines emergency ambulance calls made by lay callers for patients found to be in cardiac arrest when the paramedics arrived. Using conversation analysis, we explored the trajectories of calls in which the caller, before being asked by the call-taker, said why the...

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Bibliographic Details
Main Authors:	Riou, Marine, Ball, Stephen, O'Halloran, Kay, Whiteside, A., Williams, Teresa, Finn, Judith
Format:	Journal Article
Published:	SAGE PUBLICATIONS LTD 2018
Online Access:	http://purl.org/au-research/grants/nhmrc/1076949 http://hdl.handle.net/20.500.11937/71992

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