Power, resource dependencies and capabilities in intercultural B2B relationships
Purpose: This exploratory study aims to analyse the influence of organisational resources and capabilities on relationship quality and firm performance in the context of high-technology offshore outsourcing service vendors. Design/methodology/approach: Using a qualitative case study design, data fro...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Routledge
2018
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| Online Access: | http://hdl.handle.net/20.500.11937/69933 |
| _version_ | 1848762171052261376 |
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| author | Malik, A. Ngo, L. Kingshott, Russel |
| author_facet | Malik, A. Ngo, L. Kingshott, Russel |
| author_sort | Malik, A. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Purpose: This exploratory study aims to analyse the influence of organisational resources and capabilities on relationship quality and firm performance in the context of high-technology offshore outsourcing service vendors. Design/methodology/approach: Using a qualitative case study design, data from four offshore business process and information technology outsourcing firms were analysed. Findings: Findings highlight that resource dependence, cultural orientation and the vendor’s resources and capabilities strengthen relationship quality and affect firm performance. Originality/value: The distinctive contribution of this study lies in identifying key organisational mechanisms that improve relationship quality and firm performance, as well as help to understand the adverse effects of ethnocentricity and power faced by vendors and subsidiaries within diverse intercultural contexts. Study limitations and future research directions, along with implications for theory and practice, are also discussed. |
| first_indexed | 2025-11-14T10:43:19Z |
| format | Journal Article |
| id | curtin-20.500.11937-69933 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:43:19Z |
| publishDate | 2018 |
| publisher | Routledge |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-699332021-03-03T04:31:24Z Power, resource dependencies and capabilities in intercultural B2B relationships Malik, A. Ngo, L. Kingshott, Russel Purpose: This exploratory study aims to analyse the influence of organisational resources and capabilities on relationship quality and firm performance in the context of high-technology offshore outsourcing service vendors. Design/methodology/approach: Using a qualitative case study design, data from four offshore business process and information technology outsourcing firms were analysed. Findings: Findings highlight that resource dependence, cultural orientation and the vendor’s resources and capabilities strengthen relationship quality and affect firm performance. Originality/value: The distinctive contribution of this study lies in identifying key organisational mechanisms that improve relationship quality and firm performance, as well as help to understand the adverse effects of ethnocentricity and power faced by vendors and subsidiaries within diverse intercultural contexts. Study limitations and future research directions, along with implications for theory and practice, are also discussed. 2018 Journal Article http://hdl.handle.net/20.500.11937/69933 10.1108/JSM-01-2018-0006 Routledge restricted |
| spellingShingle | Malik, A. Ngo, L. Kingshott, Russel Power, resource dependencies and capabilities in intercultural B2B relationships |
| title | Power, resource dependencies and capabilities in intercultural B2B relationships |
| title_full | Power, resource dependencies and capabilities in intercultural B2B relationships |
| title_fullStr | Power, resource dependencies and capabilities in intercultural B2B relationships |
| title_full_unstemmed | Power, resource dependencies and capabilities in intercultural B2B relationships |
| title_short | Power, resource dependencies and capabilities in intercultural B2B relationships |
| title_sort | power, resource dependencies and capabilities in intercultural b2b relationships |
| url | http://hdl.handle.net/20.500.11937/69933 |