APA (7th ed.) Citation

Cai, R., Lu, L., & Gursoy, D. (2018). Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective. Pergamon.

Chicago Style (17th ed.) Citation

Cai, R., L. Lu, and Dogan Gursoy. Effect of Disruptive Customer Behaviors on Others' Overall Service Experience: An Appraisal Theory Perspective. Pergamon, 2018.

MLA (9th ed.) Citation

Cai, R., et al. Effect of Disruptive Customer Behaviors on Others' Overall Service Experience: An Appraisal Theory Perspective. Pergamon, 2018.