Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships
This article investigates the role of trust in knowledge acquisition by small and medium-sized enterprises (SMEs), and the conversion of the knowledge to knowledge-related outcomes. The specific context of the research is the weak client–firm exchange relationship where neither party expects further...
| Main Authors: | , |
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| Format: | Journal Article |
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Sage Publications
2014
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| Online Access: | http://hdl.handle.net/20.500.11937/6913 |
| _version_ | 1848745214624137216 |
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| author | Geneste, Louis Galvin, Peter |
| author_facet | Geneste, Louis Galvin, Peter |
| author_sort | Geneste, Louis |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This article investigates the role of trust in knowledge acquisition by small and medium-sized enterprises (SMEs), and the conversion of the knowledge to knowledge-related outcomes. The specific context of the research is the weak client–firm exchange relationship where neither party expects further transactions. Research has overlooked these relationships as a potential source of resources, especially knowledge-based resources, because they are considered devoid of trust. An empirical analysis of survey data collected from 293 SME owners was undertaken using confirmatory factor analysis and structural equation modelling. The findings suggest that trust contributes to an SME owner’s acquisition of knowledge from the ‘one-off’, arm’s-length client, and that weak client–firm exchange relationships should not be overlooked as a potential source of knowledge to the SME. |
| first_indexed | 2025-11-14T06:13:48Z |
| format | Journal Article |
| id | curtin-20.500.11937-6913 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T06:13:48Z |
| publishDate | 2014 |
| publisher | Sage Publications |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-69132017-09-13T14:39:53Z Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships Geneste, Louis Galvin, Peter weak client–firm exchange relationships knowledge-related outcomes trust SME development knowledge acquisition arm’s-length relationships This article investigates the role of trust in knowledge acquisition by small and medium-sized enterprises (SMEs), and the conversion of the knowledge to knowledge-related outcomes. The specific context of the research is the weak client–firm exchange relationship where neither party expects further transactions. Research has overlooked these relationships as a potential source of resources, especially knowledge-based resources, because they are considered devoid of trust. An empirical analysis of survey data collected from 293 SME owners was undertaken using confirmatory factor analysis and structural equation modelling. The findings suggest that trust contributes to an SME owner’s acquisition of knowledge from the ‘one-off’, arm’s-length client, and that weak client–firm exchange relationships should not be overlooked as a potential source of knowledge to the SME. 2014 Journal Article http://hdl.handle.net/20.500.11937/6913 10.1177/0266242613497379 Sage Publications restricted |
| spellingShingle | weak client–firm exchange relationships knowledge-related outcomes trust SME development knowledge acquisition arm’s-length relationships Geneste, Louis Galvin, Peter Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title | Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title_full | Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title_fullStr | Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title_full_unstemmed | Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title_short | Trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| title_sort | trust and knowledge acquisition by small and medium-sized firms in weak client–firm exchange relationships |
| topic | weak client–firm exchange relationships knowledge-related outcomes trust SME development knowledge acquisition arm’s-length relationships |
| url | http://hdl.handle.net/20.500.11937/6913 |