Beyond the numbers: On the road to achieving public value in community support organisations
Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted. Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how...
| Main Authors: | , , , |
|---|---|
| Format: | Journal Article |
| Published: |
Australian College of Health Service Executives
2017
|
| Online Access: | https://search.informit.com.au/documentSummary;dn=348317522736253;res=IELHEA http://hdl.handle.net/20.500.11937/68821 |
| _version_ | 1848761898150920192 |
|---|---|
| author | Girkin, F. Shannon, E. Zimitat, Craig Elliot, K. |
| author_facet | Girkin, F. Shannon, E. Zimitat, Craig Elliot, K. |
| author_sort | Girkin, F. |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted. Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs. Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline. Main outcome measures: The following question was considered - Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed. Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required. Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs. |
| first_indexed | 2025-11-14T10:38:59Z |
| format | Journal Article |
| id | curtin-20.500.11937-68821 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:38:59Z |
| publishDate | 2017 |
| publisher | Australian College of Health Service Executives |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-688212018-09-28T03:46:45Z Beyond the numbers: On the road to achieving public value in community support organisations Girkin, F. Shannon, E. Zimitat, Craig Elliot, K. Objective: To explore public value as a management tool for measuring outcomes, in Community Support Organisations (CSOs) and determine if further research is warranted. Design: A literature review on public value and outcome measurement in the community service sector was conducted to evaluate how public value best fits with CSOs. Setting: Public value has not previously been applied to measuring outcomes in CSOs and could provide beneficial information to assist in obtaining government funding as fiscal resources decline. Main outcome measures: The following question was considered - Can a public value framework be used as a management tool by CSOs to measure the value of their service? A flow chart applying a public value framework to outcome measurement of CSOs was developed. Results: Key elements identified were indicators, measures and outcomes. Stakeholders included; government, community sector, CSOs and consumer. A public value framework has the potential to be used for measuring outcomes in the community sector however realworld application is still required. Conclusion: This study provided preliminary application for a larger study and has provided evidence of a public value framework having the potential to be applied as an outcome measurement tool for CSOs. 2017 Journal Article http://hdl.handle.net/20.500.11937/68821 https://search.informit.com.au/documentSummary;dn=348317522736253;res=IELHEA Australian College of Health Service Executives restricted |
| spellingShingle | Girkin, F. Shannon, E. Zimitat, Craig Elliot, K. Beyond the numbers: On the road to achieving public value in community support organisations |
| title | Beyond the numbers: On the road to achieving public value in community support organisations |
| title_full | Beyond the numbers: On the road to achieving public value in community support organisations |
| title_fullStr | Beyond the numbers: On the road to achieving public value in community support organisations |
| title_full_unstemmed | Beyond the numbers: On the road to achieving public value in community support organisations |
| title_short | Beyond the numbers: On the road to achieving public value in community support organisations |
| title_sort | beyond the numbers: on the road to achieving public value in community support organisations |
| url | https://search.informit.com.au/documentSummary;dn=348317522736253;res=IELHEA http://hdl.handle.net/20.500.11937/68821 |