Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India

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Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India

This research identifies critical success factors for the offshore business process outsourcing of debt collection to India. It develops a critical success factor model for offshore debt collection incorporating the new concept of Opaque Indifference. Opaque Indifference is a series of constructed s...

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Bibliographic Details
Main Author:	Wreford, John Walter
Format:	Thesis
Published:	Curtin University 2017
Online Access:	http://hdl.handle.net/20.500.11937/68366

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