Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India
This research identifies critical success factors for the offshore business process outsourcing of debt collection to India. It develops a critical success factor model for offshore debt collection incorporating the new concept of Opaque Indifference. Opaque Indifference is a series of constructed s...
| Main Author: | |
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| Format: | Thesis |
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Curtin University
2017
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| Online Access: | http://hdl.handle.net/20.500.11937/68366 |
| _version_ | 1848761793722187776 |
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| author | Wreford, John Walter |
| author_facet | Wreford, John Walter |
| author_sort | Wreford, John Walter |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | This research identifies critical success factors for the offshore business process outsourcing of debt collection to India. It develops a critical success factor model for offshore debt collection incorporating the new concept of Opaque Indifference. Opaque Indifference is a series of constructed states eliminating negative cues for debtors dealing with offshore debt collectors. The research contributes to the existing literature by applying information systems outsourcing theory to the offshore business process outsourcing of debt collection. |
| first_indexed | 2025-11-14T10:37:19Z |
| format | Thesis |
| id | curtin-20.500.11937-68366 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:37:19Z |
| publishDate | 2017 |
| publisher | Curtin University |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-683662018-06-20T07:29:19Z Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India Wreford, John Walter This research identifies critical success factors for the offshore business process outsourcing of debt collection to India. It develops a critical success factor model for offshore debt collection incorporating the new concept of Opaque Indifference. Opaque Indifference is a series of constructed states eliminating negative cues for debtors dealing with offshore debt collectors. The research contributes to the existing literature by applying information systems outsourcing theory to the offshore business process outsourcing of debt collection. 2017 Thesis http://hdl.handle.net/20.500.11937/68366 Curtin University fulltext |
| spellingShingle | Wreford, John Walter Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title | Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title_full | Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title_fullStr | Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title_full_unstemmed | Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title_short | Critical Success Factors in the Offshore Business Process Outsourcing of Debt Collection to India |
| title_sort | critical success factors in the offshore business process outsourcing of debt collection to india |
| url | http://hdl.handle.net/20.500.11937/68366 |