The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks

QR Code

The impact of relational versus technological resources on e-loyalty: A comparative study between local, national and foreign branded banks

The emergence of online and mobile technologies has necessitated the need to re-examine the viability of relationship marketing in nurturing business-to-business service relationships. By drawing upon the resource-based view (RBV), social exchange (SE) theory and socio-technical systems (STS) theory...

Full description

Bibliographic Details
Main Authors:	Kingshott, Russel, Sharma, Piyush, Chung, H.
Format:	Journal Article
Published:	Elsevier 2018
Online Access:	http://hdl.handle.net/20.500.11937/66277

Similar Items

Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment
by: Chieng, Fayrene, et al.
Published: (2021)

The Influence of Price and Brand Loyalty on Store Brands Versus National Brands
by: Cataluna, F., et al.
Published: (2006)

Interactive impact of EWOM message characteristics on online brand outcomes: Towards an integrative framework
by: Alqahtani, Abdulaziz, et al.
Published: (2023)

How do brand evaluations affect online brand engagement? Mediation impact and evidence from Facebook
by: Alqahtani, Abdul, et al.
Published: (2024)

Explore the Interactive Influence of EWOM Message Characteristics and Formats on Online Brand Outcomes in the Context of Twitter: A Comprehensive Model
by: Alqahtani, Abdulaziz, et al.
Published: (2023)

Exploring the Impact of Self-Service Technologies on Retail Shoppers: A Multi-national Investigation in UK and Australia
by: Ueno, A., et al.
Published: (2017)

Exploring the influence of role stressors, job-related affective well-being and affective job satisfaction on service managers' performance
by: Sharma, Piyush, et al.
Published: (2019)

'Happy-Performing Managers’ thesis: Testing the Mediating Role of Job-related Affective Outcomes on the Impact of Role-Stressors on Contextual Performance
by: Hosie, P., et al.
Published: (2019)

Navigating inter-cultural experiences [NICE] in B2B relationships: New insights and future research directions
by: Kingshott, Russel, et al.
Published: (2024)

A purchase intention model for foreign banks within Indonesia
by: Muchtar, Fatimah, et al.
Published: (2012)

Interactive Effects of Psychological Contracts on Service Brand Evaluations
by: Kingshott, Russel, et al.
Published: (2020)

Constructing purchase intention model for foreign banks operating within Indonesia
by: Muchtar, Fatimah, et al.
Published: (2011)

Leveraging cultural and relational capabilities for business model innovation: The case of a digital media EMMNE
by: Malik, Ashish, et al.
Published: (2022)

Demystifying the link between emotional loneliness and brand loyalty: Mediating roles of nostalgia, materialism and self-brand connections
by: Loh, Huey Shee, et al.
Published: (2020)

Role of task-related affective well-being in customer participation
by: Asokan, Aswathy Ajitha, et al.
Published: (2020)

Factors Affecting Brand Loyalty In The Malaysian Banking Industry
by: Dabiri, Fariba
Published: (2009)

Study on Brand Loyalty in Chinese Local Fashion Brand in China: Focus on Business Attire
by: Huang, Xiaosheng
Published: (2008)

Customer participation and service outcomes: Mediating role of task-related affective well-being
by: Asokan, A., et al.
Published: (2018)

Determinants of mental health in the workplace
by: Hosie, P., et al.
Published: (2017)

Business continuity capabilities and business model innovation by SMEs in a turbulent external environment: Towards an integrative conceptual model
by: Brillyanes, Sanawiri, et al.
Published: (2022)

Self-service technology in supermarkets – Do frontline staff still matter?
by: Sharma, Piyush, et al.
Published: (2020)

Multicultural readiness in service ecosystems
by: Daneshfar, Zahra, et al.
Published: (2021)

Exploring the Role of Functions of Attitude toward Perceived Cultural Distance in Intercultural Service Encounters (ICSE)
by: Daneshfar, Zahra, et al.
Published: (2020)

Moderating effects of service separation on customer relationships with service firms: A social-exchange perspective
by: Alhathal, F., et al.
Published: (2018)

Managing customer relationships in emerging markets: Focal roles of relationship comfort and relationship proneness
by: Gaur, S.S., et al.
Published: (2019)

Social and technical chains-of-effects in business-to-business (B2B) service relationships
by: Kingshott, Russel, et al.
Published: (2019)

Would self-service technology replace humans in supermarkets?
by: Sharma, Piyush, et al.
Published: (2020)

Front-Line Service Roles Engagement and Subjective Well-being of Socially-Disadvantaged Employees
by: Garvey, D., et al.
Published: (2018)

Exploring the Impact of Self-Service Technologies on Retail Shoppers
by: Ueno, A., et al.
Published: (2018)

Moderating Role of Service Separation on Customer-Firm Relationships
by: Alhathal, F., et al.
Published: (2017)

Extending the ‘Happy Performing Managers’ Thesis: Key Drivers and Mediators of Managers’ Contextual Performance
by: Hosie, Peter, et al.
Published: (2016)

Multicultural Readiness Instrument (MRI): Conceptualisation and Validation
by: Daneshfar, Zahra, et al.
Published: (2020)

Navigating inter-cultural experiences (NICE) in Australian community services ecosystems – An introduction
by: Sharma, Piyush, et al.
Published: (2021)

Internal service quality as a driver of employee satisfaction, commitment and performance – exploring the focal role of employee well-being
by: Sharma, Piyush, et al.
Published: (2016)

Can Transformational Leadership Tackle the ‘Perfect Storm’ of Growing Employee Diversity, Environmental Uncertainty and Organizational Change?
by: Sharma, Piyush, et al.
Published: (2015)

A Theoretical Framework for the Interactive Effects of Key Influencers on Mental Health in the Workplace
by: Hosie, Peter, et al.
Published: (2015)

Factors contributing towards brand loyalty : a local benchmarking study of paid national English dailies (Table of content)
by: Roshan Lal , Tirath Ram
Published: (2006)

Efficiency and Competition in the Malaysian Banking Market: Foreign versus Domestic Banks
by: Rossazana, Ab. Rahim
Published: (2017)

The role Of brand self-relevance in developing brand loyalty: a study on the brand loyalty for Honda
by: Nur Atikah A Rahman,, et al.
Published: (2014)

The role of brand self-relevance in developing brand loyalty: a study on the brand loyalty for Honda
by: A. Rahman, Nur Atikah, et al.
Published: (2014)

Cannot write session to /tmp/vufind_sessions/sess_n23734t31ae2f0d5r43u004a3s