Laksamana, P. (2012). Customer retention and cross-buying in premium banking services: The roles of switching costs and interaction quality. Curtin University.
Chicago Style (17th ed.) CitationLaksamana, Patria. Customer Retention and Cross-buying in Premium Banking Services: The Roles of Switching Costs and Interaction Quality. Curtin University, 2012.
MLA (9th ed.) CitationLaksamana, Patria. Customer Retention and Cross-buying in Premium Banking Services: The Roles of Switching Costs and Interaction Quality. Curtin University, 2012.
Warning: These citations may not always be 100% accurate.