Towards a reframing of student support: a case study approach
© 2017, Springer Science+Business Media Dordrecht. This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The st...
| Main Authors: | , , |
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| Format: | Journal Article |
| Published: |
Springer
2018
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| Online Access: | http://hdl.handle.net/20.500.11937/63370 |
| _version_ | 1848761070347354112 |
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| author | Roberts, Pamela Dunworth, K. Boldy, Duncan |
| author_facet | Roberts, Pamela Dunworth, K. Boldy, Duncan |
| author_sort | Roberts, Pamela |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | © 2017, Springer Science+Business Media Dordrecht. This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. |
| first_indexed | 2025-11-14T10:25:49Z |
| format | Journal Article |
| id | curtin-20.500.11937-63370 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:25:49Z |
| publishDate | 2018 |
| publisher | Springer |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-633702019-07-08T06:06:49Z Towards a reframing of student support: a case study approach Roberts, Pamela Dunworth, K. Boldy, Duncan © 2017, Springer Science+Business Media Dordrecht. This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre. 2018 Journal Article http://hdl.handle.net/20.500.11937/63370 10.1007/s10734-017-0127-z Springer restricted |
| spellingShingle | Roberts, Pamela Dunworth, K. Boldy, Duncan Towards a reframing of student support: a case study approach |
| title | Towards a reframing of student support: a case study approach |
| title_full | Towards a reframing of student support: a case study approach |
| title_fullStr | Towards a reframing of student support: a case study approach |
| title_full_unstemmed | Towards a reframing of student support: a case study approach |
| title_short | Towards a reframing of student support: a case study approach |
| title_sort | towards a reframing of student support: a case study approach |
| url | http://hdl.handle.net/20.500.11937/63370 |