Gursoy, D., Cai, R., & Anaya, G. (2017). Developing a typology of disruptive customer behaviors: Influence of customer misbehavior on service experience of by-standing customers. Emerald Group Publishing Limited.
Chicago Style (17th ed.) CitationGursoy, Dogan, R. Cai, and G. Anaya. Developing a Typology of Disruptive Customer Behaviors: Influence of Customer Misbehavior on Service Experience of By-standing Customers. Emerald Group Publishing Limited, 2017.
MLA (9th ed.) CitationGursoy, Dogan, et al. Developing a Typology of Disruptive Customer Behaviors: Influence of Customer Misbehavior on Service Experience of By-standing Customers. Emerald Group Publishing Limited, 2017.
Warning: These citations may not always be 100% accurate.