APA (7th ed.) Citation

McDonnell, A., Connell, J., Hannif, Z., & Burgess, J. (2013). Voices from higher up the ladder: Exploring the team leader role in call centres. Wiley-Blackwell Publishing.

Chicago Style (17th ed.) Citation

McDonnell, A., Julia Connell, Z. Hannif, and John Burgess. Voices from Higher Up the Ladder: Exploring the Team Leader Role in Call Centres. Wiley-Blackwell Publishing, 2013.

MLA (9th ed.) Citation

McDonnell, A., et al. Voices from Higher Up the Ladder: Exploring the Team Leader Role in Call Centres. Wiley-Blackwell Publishing, 2013.