APA (7th ed.) Citation

Gacenga, F., Cater-Steel, A., Tan, W., & Toleman, M. (2011). IT service management: Towards a contingency theory of performance measurement. ICIS.

Chicago Style (17th ed.) Citation

Gacenga, F., A. Cater-Steel, Wui-Gee Tan, and M. Toleman. IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS, 2011.

MLA (9th ed.) Citation

Gacenga, F., et al. IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS, 2011.