The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol
Introduction Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical...
| Main Authors: | , , , , , , , , , , , , , , |
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| Format: | Journal Article |
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BMJ Group
2017
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| Online Access: | http://purl.org/au-research/grants/nhmrc/1076949 http://hdl.handle.net/20.500.11937/58514 |
| _version_ | 1848760280040865792 |
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| author | Riou, Marine Ball, Stephen Williams, Teresa Whiteside, Austin O’Halloran, Kay Bray, Janet Perkins, G. Cameron, P. Fatovich, D. Inoue, Madoka Bailey, Paul Brink, Deon Smith, K. Della, Phillip Finn, Judith |
| author_facet | Riou, Marine Ball, Stephen Williams, Teresa Whiteside, Austin O’Halloran, Kay Bray, Janet Perkins, G. Cameron, P. Fatovich, D. Inoue, Madoka Bailey, Paul Brink, Deon Smith, K. Della, Phillip Finn, Judith |
| author_sort | Riou, Marine |
| building | Curtin Institutional Repository |
| collection | Online Access |
| description | Introduction Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical emergency, yet few studies have investigated the impact that linguistic factors may have on the nature of the interaction and the resulting trajectory of the call. This research aims to provide a better understanding of communication factors impacting on the accuracy and timeliness of ambulance dispatch.Methods and analysis A dataset of OHCA calls and their corresponding metadata will be analysed from an interdisciplinary perspective, combining linguistic analysis and health services research. The calls will be transcribed and coded for linguistic and interactional variables and then used to answer a series of research questions about the recognition of OHCA and the delivery of basic life-support instructions to bystanders. Linguistic analysis of calls will provide a deeper understanding of the interactional dynamics between caller and call-taker which may affect recognition and dispatch for OHCA. Findings from this research will translate into recommendations for modifications of the protocols for ambulance dispatch and provide directions for further research.Ethics and dissemination The study has been approved by the Curtin University Human Research Ethics Committee (HR128/2013) and the St John Ambulance Western Australia Research Advisory Group. Findings will be published in peer-reviewed journals and communicated to key audiences, including ambulance dispatch professionals. |
| first_indexed | 2025-11-14T10:13:16Z |
| format | Journal Article |
| id | curtin-20.500.11937-58514 |
| institution | Curtin University Malaysia |
| institution_category | Local University |
| last_indexed | 2025-11-14T10:13:16Z |
| publishDate | 2017 |
| publisher | BMJ Group |
| recordtype | eprints |
| repository_type | Digital Repository |
| spelling | curtin-20.500.11937-585142023-04-19T02:29:56Z The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol Riou, Marine Ball, Stephen Williams, Teresa Whiteside, Austin O’Halloran, Kay Bray, Janet Perkins, G. Cameron, P. Fatovich, D. Inoue, Madoka Bailey, Paul Brink, Deon Smith, K. Della, Phillip Finn, Judith Introduction Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical emergency, yet few studies have investigated the impact that linguistic factors may have on the nature of the interaction and the resulting trajectory of the call. This research aims to provide a better understanding of communication factors impacting on the accuracy and timeliness of ambulance dispatch.Methods and analysis A dataset of OHCA calls and their corresponding metadata will be analysed from an interdisciplinary perspective, combining linguistic analysis and health services research. The calls will be transcribed and coded for linguistic and interactional variables and then used to answer a series of research questions about the recognition of OHCA and the delivery of basic life-support instructions to bystanders. Linguistic analysis of calls will provide a deeper understanding of the interactional dynamics between caller and call-taker which may affect recognition and dispatch for OHCA. Findings from this research will translate into recommendations for modifications of the protocols for ambulance dispatch and provide directions for further research.Ethics and dissemination The study has been approved by the Curtin University Human Research Ethics Committee (HR128/2013) and the St John Ambulance Western Australia Research Advisory Group. Findings will be published in peer-reviewed journals and communicated to key audiences, including ambulance dispatch professionals. 2017 Journal Article http://hdl.handle.net/20.500.11937/58514 10.1136/bmjopen-2017-016510 http://purl.org/au-research/grants/nhmrc/1076949 http://purl.org/au-research/grants/nhmrc/1029983 https://creativecommons.org/licenses/by-nc/4.0/ BMJ Group fulltext |
| spellingShingle | Riou, Marine Ball, Stephen Williams, Teresa Whiteside, Austin O’Halloran, Kay Bray, Janet Perkins, G. Cameron, P. Fatovich, D. Inoue, Madoka Bailey, Paul Brink, Deon Smith, K. Della, Phillip Finn, Judith The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title_full | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title_fullStr | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title_full_unstemmed | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title_short | The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| title_sort | linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol |
| url | http://purl.org/au-research/grants/nhmrc/1076949 http://purl.org/au-research/grants/nhmrc/1076949 http://hdl.handle.net/20.500.11937/58514 |